Customer Care

[ValuSkr]

You should probably stick to buying things locally that are difficult to return.

[Catch71]

@Kachina624 

I am curious; if you request a free pick-up do you get a receipt? I have never asked for a free pick up but it's good to know it's available. I had a heavy item to return which I couldn't lift and had to have my son in law take it to the post office only to hear it had to go to UPS. It was the label that came with it and it didn't say ups.

[Kachina624]

@Catch71.  Yes, they email you a receipt a few minutes after they pick it up.  I always just leave it on my porch with a note "for usps" on it.

[elated]

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@Catch71 wrote:

@Kachina624 

I am curious; if you request a free pick-up do you get a receipt? I have never asked for a free pick up but it's good to know it's available. I had a heavy item to return which I couldn't lift and had to have my son in law take it to the post office only to hear it had to go to UPS. It was the label that came with it and it didn't say ups.

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UPS will pick up at your home. Just go to their site and fill out form for pick up. 

[MickMack]

New update, suddenly I am unable to get a refund, even though I told them I couldn’t ship it out til Thursday because I work 12 hour shifts. The first supervisor had said they could refund me right away once it was sent back but now they’re saying I have to send it first. So now I have to go even longer vacuumless because their vendor made the mistake and can’t even rectify it by resending me the new item. Can’t wait to wait 2+ weeks for a refund so I can go buy a vacuum locally.

[elated]

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@MickMack wrote:
New update, suddenly I am unable to get a refund, even though I told them I couldn’t ship it out til Thursday because I work 12 hour shifts. The first supervisor had said they could refund me right away once it was sent back but now they’re saying I have to send it first. So now I have to go even longer vacuumless because their vendor made the mistake and can’t even rectify it by resending me the new item. Can’t wait to wait 2+ weeks for a refund so I can go buy a vacuum locally.

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I don't know why you can't have the item picked up at your residence. If it needs to go back by USPS or UPS, their offices are open on Saturday. I think you are making it harder on yourself than it has to be. It is an inconvenience but can't you buy another vacuum on a credit card and pay it off when you get your refund. Not sure what is really happening with your situation.

[Razzy 7]

You're right MickMack, some things are worth getting upset over (probably very few) and some simply are not. If you're going to get upset over something, make sure it's worth a rise in your blood pressure.