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Valued Contributor
Quse
Posts: 974
Registered: ‎09-05-2014

Exchanges Question

‎01-10-2017 11:04 AM

I bought 2 pairs of pants on a TSV, 2 different sizes to see which fit better. I like the smaller size and want to exchangethe other pair to the smaller size.
If I do a return, I'll have to pay full price.
Question: if I do an exchange, do I pay shipping charges again?

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QVC Customer Care
Susan-QVC
Posts: 1,677
Registered: ‎06-14-2015

Re: Exchanges Question

‎01-10-2017 01:47 PM

 

@Quse wrote:

I bought 2 pairs of pants on a TSV, 2 different sizes to see which fit better. I like the smaller size and want to exchangethe other pair to the smaller size.
If I do a return, I'll have to pay full price.
Question: if I do an exchange, do I pay shipping charges again?

 

 

@Quse Thank you for posting. If you use the prepaid label, they will deduct the label fee but just to exchange you will not be charge again for shipping when we send the replacement or exchange.  

Hope that's helpful !!

Susan Q-Social 

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Valued Contributor
Quse
Posts: 974
Registered: ‎09-05-2014

Re: Exchanges Question

‎01-10-2017 01:51 PM

Great! Thanks for the reply

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