Customer Care

[homedecor1]

@qvcsocialteam@qvc.com

I would like to exchange a gift item Temptations from old world to floral lace.  Recipient prefers blue floral lace.

How would this work as a "exchange" same item different pattern.

Order #: ending in 1204

h220198

New item #: H220171

Thank you!

[Mz iMac]

@homedecor1 

Suggest you send an email to:  QVCSocialTeam@qvc.com
 

Include your ORDER NUMBER in the email.  The  MODS will sort this out for you.

[homedecor1]

I did but also posted here sometimes it gets "lost".

thank you! @Mz iMac 

[Mz iMac]

@homedecor1   Really? 

You're the first that stated that!  Everyone that has emailed the "mods" always says the response they received was very quick.

[Kachina624]

There are instructions for doing exchanges here on the website.  It works like any other, such as a clothing, exchange.  If it was a gift covered by the Christmas return policy, you only have a few days left.

This isn't a problem for the mods.

[homedecor1]

@Kachina624 

I know you know everything about Q but this time I need clarification.

why???  Same item BUT different item #/pattern

Emailed them a few days ago for "clarification" because :

the policy is for same item # 

Thank you but I'd rather get a correct answer.

[Kachina624]

Thats right, if its a different item #, it can't be exchanged.

[homedecor1]

@Kachina624 

well still waiting for the clarification -- I'm assuming it should be but who knows...

I'll wait for reply and haven't gotten return email as yet.

Thank you!

[homedecor1]

Here's my answer from QVC social team -- any translators here🙄🤔🤷‍♀️😉.  LOL

[Sage04]

@homedecor1  I give up.