Easy Pay Payments

stellabystarlight · ‎03-31-2010

I tried to change my credit card for a January 2025 easy pay, and I got a message that something was wrong - try again. When I went back in, easy payments for December, which I paid, showed up as "unpaid." Something is wrong with their computer payments.

jlkz · ‎12-02-2013

@stellabystarlight

The credit card system belongs to Synchrony bank not QVC. Talk to them for answers.

We make a living by what we get. We make a life by what we give.
Sir Winston Churchill

Pecky · ‎03-10-2010

I would contact Q's customer service. Sometimes a takes awhile to adjust. Synchrony is only for the Q card.

stellabystarlight · ‎03-31-2010

I just sent a message to the QVC social team.

Kachina624 · ‎03-10-2010

@jlkz. Synchrony Bank only owns Q Card accounts. The OP didn't say which cc she was using. All beside Q Cards should call CS.

New Mexico☀️Land Of Enchantment

stellabystarlight · ‎03-31-2010

Thanks @Kachina624 . I do not have a Q card. I used two different credit cards. I wrote an email to the Q social team and Paulette answered me. Even though on my card, it shows double billing, she said that since the order numbers are the same, only one amount will go through. This has happened to me with Shop HQ as well, and it worked out.

elated · ‎06-09-2010

@stellabystarlight @My experience with this company has been horrible. I updated the expiration on my credit card. The account kept showing past due. I called and have spoken with 7 different customer service reps. One told me it went through but later was declined. Another said that she looked and my card had been updated. It still is not accepting the card. Called my bank and said they are using the wrong expiration date

When I finally reached the end of the line, I called and left a message on the President's phone. I received a call within the hour and the gentleman told me he would get a resolution. I can understand why people move on and don't want the hassle.

I have paid utility bills and other bills with my card and no problem. Apparently QVC is working with an antiquated system. My sympathy goes out to those that have struggled with this company. Hopefully, it will get resolved.

AnsTha1 · ‎02-12-2018

QVC how dare you charge me for a return item that you refunded me for back in November!!!! You just lost a great customer!

Squirrels Are Trash · ‎09-11-2022

@elated wrote:
@stellabystarlight @My experience with this company has been horrible. I updated the expiration on my credit card. The account kept showing past due. I called and have spoken with 7 different customer service reps. One told me it went through but later was declined. Another said that she looked and my card had been updated. It still is not accepting the card. Called my bank and said they are using the wrong expiration date

When I finally reached the end of the line, I called and left a message on the President's phone. I received a call within the hour and the gentleman told me he would get a resolution. I can understand why people move on and don't want the hassle.

I have paid utility bills and other bills with my card and no problem. Apparently QVC is working with an antiquated system. My sympathy goes out to those that have struggled with this company. Hopefully, it will get resolved.

Had a similar situation. It took four calls to CS and three emails to the social team. I think they rely on manual entry for many of their systems rather than updating programmatically, which is what a competent CIO would do.

elated · ‎06-09-2010

@Squirrels Are Trash wrote:
@elated wrote:
@stellabystarlight @My experience with this company has been horrible. I updated the expiration on my credit card. The account kept showing past due. I called and have spoken with 7 different customer service reps. One told me it went through but later was declined. Another said that she looked and my card had been updated. It still is not accepting the card. Called my bank and said they are using the wrong expiration date

When I finally reached the end of the line, I called and left a message on the President's phone. I received a call within the hour and the gentleman told me he would get a resolution. I can understand why people move on and don't want the hassle.

I have paid utility bills and other bills with my card and no problem. Apparently QVC is working with an antiquated system. My sympathy goes out to those that have struggled with this company. Hopefully, it will get resolved.
Had a similar situation. It took four calls to CS and three emails to the social team. I think they rely on manual entry for many of their systems rather than updating programmatically, which is what a competent CIO would do.

That has not been the case. It is still on going. It appears they have lost their way and can't get their act together. HSN works fine but not this company. No follow through , different reps with no clue. So far, 11 reps and emails to social team and still in limbo. Supposedly, will work on resolutions and call back on Sunday. There is no evidence that competent people are doing their job. This shouldn't be happening but it is.