Customer Care

[Corbsg]

So ive been using QVC for several years. At some points ive had well over $1000 sitting on my account. I paid everything off back in March and haven’t used my account since. Ive bought vacuums, laptops, ipads, tablets, ring devices, expensive items plenty of times in the past. I go to purchase the Macbook Air and choose EASYPAY not QCard, regular ole Easypay and they charged my card and confirmed order. Today i get an email saying it was declined. I asked customer twice and all they can me is a soft inquiry was pulled and i need to wait 10 days to figure it out. How can you do a soft inquiry without my SSN # or permission and how come im being denied now on my first purchase in a LONG time. Funds were in my account. Have used that account plenty of times. So i can buy sharks, crosswaves, ring devices, bissels, HPs but not a macbook? I do not understand

[Beth-QVC]

Hello @Corbsg 

I am sorry for any confusion. Please call 800 600 2360  and leave a voice mail message containing the following information:

Full name

Billing address

contact phone number

order # declined

Our Finance group will call back to discuss this issue.

Beth QVC

[Corbsg]

Ive already done this…ive been told by your reps that and i quote “a letter will be to you in 10 days.”

[lizzys]

By any chance have you placed a credit freeze on your credit report?  I know someone who did this because one of their accounts were hacked and now QVC won't allow them to use easy-pay.  

[Corbsg]

@lizzys no i havent.

[Beth-QVC]

There will be a letter that comes in the mail. In the meantime, this phone number is the group that reviews orders.

Beth QVC

[icezeus]

That must be frustrating. I can only guess because of all the turmoil they must be checking some scores on large ticket items. (This is just a guess) I still don't understand since you mentioned using your bank debit card not the "Q" card.  I hope you will have your answer soon. The good news is that a soft inquiry does not affect your credit score.

[Etoile308]

I think one of the first problems is trying to buy one of their larger ticket items with a debit card that had not been used with them before, regardless of how much money is in an account. If you had purchased with an actual credit card I doubt there would have been a problem.

They don't need to ask your permission for anything. By using Easy Pay you are asking them for an interest free loan. You've agreed to inquiry in the conditions for a Easy Pay use.

[Corbsg]

Again…

I havent spent with them in a long time so not i dont need to slow down on spending.

And ive been using the same debit card with them for a while. I used it on past orders. Used it yesterday.

How can QVC pull credit without an SSN

[Corbsg]

Luckily the order went through with HSN and the payments were a lot better. I even called to make sure considering i spend with them as well. So i guess from here on out, ill putchase from HSN. They always have the same stuff
Just seems HSN wants to actually make sure you get the product.