Customer Care

[sunshine45]

just a FYI......

items such as a kitchenaid mixer DO have a note on the item page that says it "may arrive in manufacturer packaging and display brand name and contents.

[shoesnbags]

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@sunshine45 wrote:

just a FYI......

items such as a kitchenaid mixer DO have a note on the item page that says it "may arrive in manufacturer packaging and display brand name and contents.

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Thank you @sunshine45 ! So the OP didn't read carefully enough and that explains why she got what she got. Online ordering can be tricky. 

[pigletsmom2]

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@sunshine45 wrote:

just a FYI......

items such as a kitchenaid mixer DO have a note on the item page that says it "may arrive in manufacturer packaging and display brand name and contents.

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This is true but often you only see it if you click on the full description. It should probably be someplace more noticeable from a company that talks about gifting. I think some sights put it on the check out page. Lots of stuff that I don't click to read the entire description for.

[Imaoldhippie]

@Southern Classy ............I would submit a complaint to KitchenAid.

[SarrahQVC]

@Southern Classy I am so sorry that your KitchenAid hand mixer order came with damaged original packaging and share in your disappointment with this, especially with it being a gift. We'd be happy to take a look into your order and help make this right for you.

We have issued a 15.00 credit to your QVC account for immediate use on your next purchase with us and hope you can give us another chance to give you a better experience in the future.

Feel free to reach out if you need any additional assistance, and enjoy your Sunday

[sunshine45]

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@pigletsmom2 wrote:

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@sunshine45 wrote:

just a FYI......

items such as a kitchenaid mixer DO have a note on the item page that says it "may arrive in manufacturer packaging and display brand name and contents.

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This is true but often you only see it if you click on the full description. It should probably be someplace more noticeable from a company that talks about gifting. I think some sights put it on the check out page. Lots of stuff that I don't click to read the entire description for.

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when you are buying something expensive @pigletsmom2 , it takes a second to make one extra click on the item page. that is how i personally look at it. 

glad to see that a customer service agent saw this thread and is giving a little extra off. i thought that that was quite nice.

[Southern Classy]

Exactly...my complaint was not with the carrier.  It was the way it was shipped...not packaged in a box.

[Southern Classy]

The problem, again, was the way it was shipped.  Not the carrier, or KitchenAid.  It was not packaged properly!!!!  Being a gift the KitchenAid box looked terrible and could have been damaged!!!

[sunshine45]

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@Southern Classy wrote:

The problem, again, was the way it was shipped.  Not the carrier, or KitchenAid.  It was not packaged properly!!!!  Being a gift the KitchenAid box looked terrible and could have been damaged!!!

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it is probably directly shipped by KITCHENAID.

it also clearly states on the item page that it may be shipped in its original manufacturer packaging. 
QVC gave you a small credit. you also have the option to return it for a full refund. what more can they do @Southern Classy ?

you have a choice to go and find one in a store that maybe "looks better" than what you received.

even amazon ships many of these types of items in its original packaging without being put into another box.

[spabar]

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@sunshine45 wrote:

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@Southern Classy wrote:

The problem, again, was the way it was shipped.  Not the carrier, or KitchenAid.  It was not packaged properly!!!!  Being a gift the KitchenAid box looked terrible and could have been damaged!!!

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it is probably directly shipped by KITCHENAID.

it also clearly states on the item page that it may be shipped in its original manufacturer packaging. 
QVC gave you a small credit. you also have the option to return it for a full refund. what more can they do @Southern Classy ?

you have a choice to go and find one in a store that maybe "looks better" than what you received.

even amazon ships many of these types of items in its original packaging without being put into another box.

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@sunshine45  Amazon gives the option to use their packaging if it's an item that is in the original box.