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annecraig
Posts: 3
Registered: ‎12-10-2020

Desperately Seeking Customer Service Team Help

‎11-22-2021 05:28 PM

Having gotten nowhere with chat or phone CS I am hoping that someone reading here will be able to help.  In a nutshell, I ordered a product and instead on 06 Nov received another custy's order.  As advised by chat that same day, I returned that item to qvc and my acct was "annotated" so that I would receive the correct item in a second shipment.  As of today I was informed in another chat that no annotations were on my acct to send the correct item.  I requested a refund.  Chat and thereafter phone CS told me that  they can only refund the original installment to original payment method even tho I informed them that acct is closed.  Phone chat suggested I keep chasing my old bank to work this out.  Considering this all started because qvc failed to deliver one simple item as ordered, I gotta say I am pretty livid that now it is all MY problem to resolve.  Anything you guys could do to help would be greatly appreciated.  Thanks in advance!

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,955
Registered: ‎06-14-2015

Re: Desperately Seeking Customer Service Team Help

‎11-22-2021 05:34 PM

@annecraig 

We are sorry for any inconvenience. Please send an email to QVCSocialTeam@qvc.com and include the order number in question. we will check this out for you. Beth

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