Customer Care

[elated]

I ordered the 174 cookies. I should have taken a closer look at the quantities of each flavor of cookie..I chose salted caramel chocolate chip which had 30 cookies( regular size). The other was sugar cookies with 96 (very small in size) and Chocolate Chunk Cookie Dough 48 (regular in size). This is the first time I have been very disappointed in the size and amount of each individual flavor. In the past, the quantity was equally divided between the cookies and they were regular size. 

I will be more cautious going forward when ordering their cookies.  It was a failure in my viewpoint. No wonder the price was so affordable.

[Kachina624]

@elated.  Is this the cookie dough?  If so you can squish two or more together to make bigger cookies.  Be creative.

If they're already baked....consider them portion controlled.

[wagirl]

@elated --I ordered these before and actually, the smaller ones do bake up a little bigger and are an ok size for me. I don't eat as many cookies anymore but I like the 2 bite ones when I do indulge.

[Bella8888]

@elated 

Retail has gotten so bad we have to read the fine print on cookies.

[elated]

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@Kachina624 wrote:

@elated.  Is this the cookie dough?  If so you can squish two or more together to make bigger cookies.  Be creative.

If they're already baked....consider them portion controlled.

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@ It is the cookie dough preformed. I think you missed the point. When you have been ordering every year for Christmas, you expect the cookies to be the same size and quantity. I shouldn't have to be creative, that is not why I order. All in all I will need to be more aware next time.

[elated]

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@wagirl wrote:

@elated --I ordered these before and actually, the smaller ones do bake up a little bigger and are an ok size for me. I don't eat as many cookies anymore but I like the 2 bite ones when I do indulge.

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@wagirl  They are the size of a vanilla wafer. If you are ok with that it is great. I was disappointed.

[wagirl]

@elated --geez--if I would have read your post more carefully---I got the ones you have to bake---good grief!! No you're right, way too small for the $$.  Bad me!!! and FYI--I could eat a million nilla wafers!!!!!

[elated]

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@wagirl wrote:

@elated --geez--if I would have read your post more carefully---I got the ones you have to bake---good grief!! No you're right, way too small for the $$.  Bad me!!! and FYI--I could eat a million nilla wafers!!!!!

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@wagirl  No problem. I should have stated preformed cookie dough. Anyway, I felt like they misrepresented the product and I took it for granted it was same as before. My error, lesson learned. Also, I love vanilla wafers.

[Kachina624]

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@elated wrote:

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@Kachina624 wrote:

@elated.  Is this the cookie dough?  If so you can squish two or more together to make bigger cookies.  Be creative.

If they're already baked....consider them portion controlled.

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@ It is the cookie dough preformed. I think you missed the point. When you have been ordering every year for Christmas, you expect the cookies to be the same size and quantity. I shouldn't have to be creative, that is not why I order. All in all I will need to be more aware next time.

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@elated.  Have you checked and compared the weight of last and this year's  orders?  People may have requested smaller cookies. The order goes further that way.

[Roscoe the Rascal]

I say lesson learned is all.   I prefer a smaller cookie for myself.  

I use to order these cookies and always have on hand but decided to just make cookies when I need.  I do miss the convenience and they are a good cookie.  

I simply decided it was time for me to cut back on Q purchases .