Customer Care

[Janealma]

I received my cooper Lock n Lock today from the today’s special value on Wednesday. As I was unwrapping each container, I noticed the smallest container had a broken tab and it was in the bag. How do I replace it? Do I send it all back or do I just get that one piece replaced? I have to admit I was a bit disappointed as this was my first Lock n Lock purchase. Thank you for any help.

[sunshine45]

i think you have to send the entire set back to qvc if you want a replacement.

if you DONT want it replaced then call customer service and they may give you a partial credit for that one item in the set.

it really depends on how badly you want that one particular piece.

[x Hedge]

I think @sunshine45s right, they won't replace just one lid. You'll have to send the whole set

(1 complete unit) for replacement.

[Beth-QVC]

@Janealma

There is an email on its way to you now...

Beth QVC

[Janealma]

Thank you Beth, they are going to replace the set for me. I really like the set and appreciate QVCs customer service. You all have been very helpful!

[kjsunny]

I love the lock n lock titan but they are one by one getting cracks in them and looking distorted. Only wash on top rack dishwasher. Lost 3 over the last year and wonder if anyone else had this because now I am worried about ordering more if this is going to continue happening.

[loriqvc]

If you ever need help with an individual piece of Lock & Lock, just call the company for assistance—the customer service department is excellent and sends replacements promptly. Representatives are available at 844-527-9188 Monday through Friday between 9:00 a.m. and 5:00 p.m. PT.

[tl98466]

I think the quality of Lock n Lock has gone downhill, but their customer service has been GREAT! I emailed (locknlockcs@gmail.com) them some pics of the damaged lids, along with my mailing address, and in a short period of time I recieved replacements! The only negative, was that they didn't have the color available, but a lid is a lid.