Customer Care

[Tinkrbl44]

After the rave reviews last year, I ordered the 19 oz Josie Maran Whipped Body Butter in Vanilla Bean ..... for a grand total of $60 with tax and shipping.

Well, there IS a problem ..... it doesn't smell like Vanilla Bean ... at all.   Is this a problem with quality control for QVC ...  or JM?  

How do we NOT feel ripped off when a $60 jar of body butter smells pretty much ike the dollar store variety?   

What is QVC's recommended solution for this?

[PinkyPetunia]

I ordered this item last year and it was acceptable to me.  It had a light vanilla scent.  Sorry you aren't satisfied with the product but we all know this can happen ordering items without seeing, smelling or touching them.  

just return the item.  How can that be a rip off?  

[Paulette-QVC]

---

@Tinkrbl44 wrote:

After the rave reviews last year, I ordered the 19 oz Josie Maran Whipped Body Butter in Vanilla Bean ..... for a grand total of $60 with tax and shipping.

Well, there IS a problem ..... it doesn't smell like Vanilla Bean ... at all.   Is this a problem with quality control for QVC ...  or JM?  

How do we NOT feel ripped off when a $60 jar of body butter smells pretty much ike the dollar store variety?   

What is QVC's recommended solution for this?

---

We are so very sorry you were not happpy with your Vanilla Bean Jose Maran Whipped Body Butter.  Please follow the return instructions on the invoice to return the item for a full refund. There will be no cost for the return. Your order has been noted. 

[KingstonsMom]

Josie's body butter scents are always light, IMO and I've been buying it for many years.

I think the reason for a light scent is so that the body butter 'scent' doesn't clash with or overpower the wearer's preferred perfume choice.

Not everyone wants to smell like a vanilla cupcake all day, I know I don't anyway.

[Sooner]

I think the answer is don't buy scented stuff before you smell it or get ready to mail it back if you don't like it.  It's sort of either or. . . 

[Tinkrbl44]

---

@PinkyPetunia wrote:

I ordered this item last year and it was acceptable to me.  It had a light vanilla scent.  Sorry you aren't satisfied with the product but we all know this can happen ordering items without seeing, smelling or touching them.  

just return the item.  How can that be a rip off?  

---

@PinkyPetunia

Well, because it doesn't have a light vanilla scent .... not at all.

if you order something scented, and it doesn't smell the least bit like it,  then there's a problem.  

[Tinkrbl44]

@Paulette-QVC

Wow .....  Thanks for such a quick reply!

[KingstonsMom]

@Sooner

I agree and Josie usually offers an 'unscented' version in her body butters, which is what I order.

I love her body butter for the moisturizing benefit, not the scent, but that's just me.

[Tinkrbl44]

---

@KingstonsMom wrote:

@Sooner

I agree and Josie usually offers an 'unscented' version in her body butters, which is what I order.

I love her body butter for the moisturizing benefit, not the scent, but that's just me.

---

@KingstonsMom  @Sooner

Honestly, I get  your point, but I happen to be a huge fan of vanilla, so I had higher expectations for this product ...  some thing beyond just a moisturizing product.

[Sooner]

---

@Tinkrbl44 wrote:

---

@KingstonsMom wrote:

@Sooner

I agree and Josie usually offers an 'unscented' version in her body butters, which is what I order.

I love her body butter for the moisturizing benefit, not the scent, but that's just me.

---

@KingstonsMom  @Sooner

Honestly, I get  your point, but I happen to be a huge fan of vanilla, so I had higher expectations for this product ...  some thing beyond just a moisturizing product.

---

@Tinkrbl44  I love vanilla too, but good grief today many things that say they are "vanilla" scented are simply horrible!  It is rare to find a good product!  I have just avoided most of othem for a long time.