Customer Care

[gmkb]

I ordered MS brown sugar Brie to be shipped Nov. 6, but it was not shipped.  CS said it would be shipped Nov. 10, not shipped.  Now it is Nov.15 and order still says Advance Order.  Is anyone else having the same issue?  Moderators, do you have any information?

Customer service unable to help.

[SharkE]

QVCSocialteam@QVC.com

[Alice-QVC]

Hi @gmkb I am so sorry for the delay, we are looking into this for you.

[Alice-QVC]

Hi @gmkb I have sent you an email concerning this order, I am sorry for the delay. 

[gmkb]

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@Alice-QVC wrote:

Hi @gmkb I have sent you an email concerning this order, I am sorry for the delay. 

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@Alice-QVC. I received your email and I am most appreciative..  Thank you very much for all your help.

[qvcaddition]

Mods can you look into a302961, philosophy shimmy lotion.  Been stuck in Hoskins, I'll for days now.  I have received an order. After this order since.  It,s not moving from that place since the 15th.  Thank you.  

[SharkE]

@Alice-QVC

[gmkb]

@Alice-QVC just wanted to thank you again for helping me with this order.  The MS Brie arrived UPS about 8 pm tonight (wed. 11/22).  We will be enjoying it at our Thanksgiving celebration.  Thank you. 

Edited to add it was delicious and enjoyed by all. (Fri.11/24))

[Alice-QVC]

Hi @gmkb I am so happy to hear the Brie arrived in time and enjoyed by all. Glad we could help!