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04-30-2020 03:49 PM - edited 04-30-2020 03:51 PM
I have been trying to contact customer service all day long. I manage to get through the phone system only to get a busy signal and it hangs up on me. Seriously??? Not only did the grill I ordered arrive over TWO MONTHS early (it was supposed to be shipped in June and was an anniversary present, but they charged me $160 for shipping!?!?!?!? Not to mention that this $600 grill arrived damaged and won't even smoke properly. I am about to lose my mind.
*edit* I just tried the chat option and that just hangs there and won't do anything. I'm trying really hard not to be angry right now.
04-30-2020 03:57 PM
Can you do a live chat with customer service?
Otherwise see if you can send an email to customer service.
04-30-2020 04:04 PM
I tried live chat and it didn't work. I'm going to send an email next after I contact Traeger and see if they have any ideas on how I can fix the grill on my own.
04-30-2020 05:42 PM
@Tiphy Try emailing QVCSocialTeam@qvc.com. They will answer you and are very helpful. They may reply to your post here, too. In your email be sure and include your order #.
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