Customer Care

[Liv2Drm]

I feel badly for the overworked customer service reps they have but it is frustrating to try to do things via computer only to get a message you need to call in but when you do there is a message that they can't transfer you to an agent and push you back...same vicious circle.  The sales team is ramped up but customer service seems to be lacking.  I don't understand because customer service via computer and phone can easily be set up remotely, work from home so COVID cannot be the excuse for everything.  I tried on line chat and that takes almost an hour but at least phone isn't tied up although now they have replaced what number you are in the que with what seems to be a generic estimate wait time of 1 minutes even though I have tried twice and have given up at 15 and 10 minutes each time.  I am really scaling back on line ordering...not worth the hassle although sister company hsn still has good customer service.  

[SharkE]

Have you tried what I have typed 20-30 times for  folks who  need help ?

QVCSOCIALTEAM@QVC.COM

offline..............

[Bigfork]

Insane.  No way should we be listening to music on HOLD for >30 minutes.    Customer service has declined and obviously corporate has cut back on staff t save $$.

I still sit on hold as I write this.  This is something I cannot do online and I need an agent.   What does customer service plan to do at Xmas?   

Shame on QVC.    I am about to give up.    33 minures so far on HOLD!!!

[Lovestheshores]

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@Bigfork wrote:

Insane.  No way should we be listening to music on HOLD for >30 minutes.    Customer service has declined and obviously corporate has cut back on staff t save $$.

I still sit on hold as I write this.  This is something I cannot do online and I need an agent.   What does customer service plan to do at Xmas?   

Shame on QVC.    I am about to give up.    33 minures so far on HOLD!!!

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@Bigfork  This thread is over three years old, from July 2020!