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Valued Contributor
Reconnaissant
Posts: 749
Registered: ‎11-09-2017

Customer Service Question

‎04-17-2020 05:12 PM

Moderator.

I checked order status and the item is now advanced order. 

 

Any idea why this is advanced or when this item will ship?

 

Thanks

 

 

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,545
Registered: ‎10-12-2015

Re: Customer Service Question

‎04-17-2020 05:24 PM

Hi @Reconnaissant 

 

I am very sorry for any misunderstanding. Yout item is an advance order that is scheduled to ship on 4/20 with an estimated delivery date of 4/28.

 

Barb

Customer Care

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Valued Contributor
Reconnaissant
Posts: 749
Registered: ‎11-09-2017

Re: Customer Service Question

‎04-17-2020 05:42 PM

@Barbara-QVC 

 

Thanks Barb. 

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Honored Contributor
Pecky
Posts: 10,188
Registered: ‎03-10-2010

Re: Customer Service Question

‎04-18-2020 09:25 AM

I have a question also.  When checking my order status I saw this message "A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. " What exactly does this mean?

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Anonymous
Posts: 0

Re: Customer Service Question

‎04-18-2020 10:47 AM

Hi @Pecky sounds like it could be a warehouse issue, but I don't know. Please email the order number to QVCSocialTeam@qvc.com and I will look into it for you.

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