Customer Care

[GinaV24]

So my Denm & Co beach pants shipped 4/15 out of Ontario, CA - I went to track the package and it says that it is delayed for reasons beyond their control.  What does that mean? Has the entire US post office system stopped working? Did my package become damaged in some way?

Not that it is warm enough here in Philadelphia to be able to wear them but honestly some of this stuff just amazes me.

[Imaoldhippie]

There are skeleton crews working everywhere in every capacity.  There is more going on than delivering packages.  Hang in there you will get it.

[I am still oxox]

Mine have not shipped yet and I pre ordered them

[kaydee50]

I've ordered 3 items from HSN 3 separate times.  The items are shipped from NC and have arrived within a week.  No problems.

[millieshops]

One of these days, my brain will be young again and I'll remember where I heard or saw some things.

In the meantime -  there was a report yesterday (maybe evening news) about schools that teach commercial truckers having 2 kinds of difficulty.  One is just being able to do the kinds of hand-on teaching manuevering those behemoths in these days of social distancing  -  not really good for distance learning.  And then even once they get that done, some states have shut down their MVD's and getting licenses for new drivers is delayed.   

All this when we need thousands of new drivers.  

I have a friend who insists that if we envision what we want to happen actually happening, then it will occur.  Anyone try that?

[grooms]

GinaV24

Lucky you....I live 10 milles from the Ontario warehouse and ordered my D&C white beach pants on 4/9 and still they are in processing!!!!!!!!!  At least yours are on the way back to Philadelphia !!!!!!!!!

[Kachina624]

Nothing at QVC seems to be working.  They might as well go off the air.  No CS, no verification of returns or exchanges, skelton crew doing shipping.  People are told to contact but nobody is answering phones.  Our mods must be going out if their minds trying to do it all.  They must be the only ones working.  Bless them.

[Foxxee]

I've had several delays from other retailers.  Shippers have been looking for more employees, so they must be overwhelmed considering people are shopping online rather than in stores.  

[JJ7189]

My recent order shipped out of the Ontario warehouse and arrived at the UPS or USPS Northern California sorting facility in a couple days, but was then mistakenly rerouted to Parsippany NJ.  Those NorCal sorting facilities (both UPS and USPS) are in Oakland, a mere 15 minutes from my house.  Tracking says the package is on the way back across the country and I'll receive it tomorrow.  Crossing fingers that the sorting facility doesn't mistakenly reroute the package when they sort it the second time. 

[Marp]

I have three orders that have been shipped from three different companies, none from QVC, and today received a notice from UPS for each order that states:

Hi _____, we are experiencing delivery delays that may affect your package.

Your package scheduled for delivery on Monday, 04/20/2020 may be delayed due to unexpected circumstances. We apologize for any inconvenience this may cause.

Exception Reason:

Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible.