Customer Care

[SarrahQVC]

Hello, @Sakuya! I am very sorry to hear that you are facing some trouble adding items to your cart through our app. We are not currently aware with any issues at this time. Please try updating your QVC app, and see if you are then able to add items to your cart. 

[SarrahQVC]

Good morning, @Lady Crickett! I am very sorry you are having some trouble using the JULYAPP code and know how frustrating this must be for you as a shopper myself. We'd be happy to help!

Can you please verify the item number in which you are trying to use this coupon on?

We look forward to your reply and assisting you.

[Lady Crickett]

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@SarrahQVC wrote:

Good morning, @Lady Crickett! I am very sorry you are having some trouble using the JULYAPP code and know how frustrating this must be for you as a shopper myself. We'd be happy to help!

Can you please verify the item number in which you are trying to use this coupon on?

We look forward to your reply and assisting you.

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Thanks @SarrahQVC  It eventually did end up working for me. Whatever the glitch was seem to work itself out. Appreciate your response, however. Have a good day

[Lady Crickett]

CHeryl's cookies OTO is showing SOLD OUT on website

[Sakuya]

I am having the same issue I was having in July and posted about above. I use an iphone. I do not use the app. I can only add to my cart after I have cleared cookies, turned iphone off and then back on, and cleared cookies a second time. Then I can add to my cart. Once I sign in, I can no longer choose colors or add to my cart or watch videos.

When this happened in July, it just suddenly worked correctly one day.

[Sakuya]

I still am not able to add items to my cart or watch a video. Now it does not matter how many times I clear my cookies or restart my phone, I can't add to cart.

I can still login and I can still click on forums to read and post. I just can not click color choices on an item, read a full item description, read reviews, or more importantly, add items to my cart.

If something is already in my saved cart, I can move an item into the cart to order. I just can't add new items to my cart. I use an iPhone.

I had this problem before and then one day it worked even though I didn't do anything.

[confetti betty]

Fomatting of thread titles in Community Chat is unreadable, Macbook Safari , two letters of a word per line. No other categories have the problem.

[50Mickey]

I switched from Safari to Chrome several years ago. Safari doesn't play well with QVC and other websites. I use a MacBook and Chrome exclusively rarely do I have a problem. 

[Sakuya]

I still can not click on an item and choose colors or add to cart. I still can't watch videos.  Descriptions are cut off and I can't see reviews. If something is already in my saved items, I can move it to my cart to buy.

By accident I found that if something is currently being shown on air, via the homeoage where the on air item is showing, I can click Add to Cart and it works. It also allows me to choose a color. If I go into that same item by the Recently on Air page or by typing in the item number, I can't order.

I hope this will be fixed by this weekend with all the Christmas shows.

I use an iphone on website. I do not use the app.