Customer Care

[SarrahQVC]

Hello, @Sakuya! I am very sorry to hear that you are facing some trouble adding items to your cart through our app. We are not currently aware with any issues at this time. Please try updating your QVC app, and see if you are then able to add items to your cart. 

[SarrahQVC]

Good morning, @Lady Crickett! I am very sorry you are having some trouble using the JULYAPP code and know how frustrating this must be for you as a shopper myself. We'd be happy to help!

Can you please verify the item number in which you are trying to use this coupon on?

We look forward to your reply and assisting you.

[Lady Crickett]

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@SarrahQVC wrote:

Good morning, @Lady Crickett! I am very sorry you are having some trouble using the JULYAPP code and know how frustrating this must be for you as a shopper myself. We'd be happy to help!

Can you please verify the item number in which you are trying to use this coupon on?

We look forward to your reply and assisting you.

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Thanks @SarrahQVC  It eventually did end up working for me. Whatever the glitch was seem to work itself out. Appreciate your response, however. Have a good day

[Lady Crickett]

CHeryl's cookies OTO is showing SOLD OUT on website

[Sakuya]

I am having the same issue I was having in July and posted about above. I use an iphone. I do not use the app. I can only add to my cart after I have cleared cookies, turned iphone off and then back on, and cleared cookies a second time. Then I can add to my cart. Once I sign in, I can no longer choose colors or add to my cart or watch videos.

When this happened in July, it just suddenly worked correctly one day.