Customer Care

[wvumountiefan]

So I received these Marc Fisher sandals last week and sat the box aside and kinda forgot about them until last night. I opened them and saw these pink colored dots and lines as seen in the photo. I looked at the left shoe to make sure I didn’t miss anything in the presentation and the left shoe is fine. I am sending them back of course. I don’t know if MF shipped these from their warehouse of if QVC did, but I honestly don’t know how these passed an inspection from quality control. Things happen, I know. 

[wvumountiefan]

The picture is kind of blurry but you can still see the dots. Sorry, I used my older iPad for this photo. 🙃

[LindaSal]

Definately worn before and were returned!!!!!

Should not sell returns as "new".........disgusting.

[chrystaltree]

Probably a return that they should have sold as "as is".

[Cindy-QVC]

@wvumountiefan We've just sent you an email. Cindy

[maximillian]

Marc Fisher shoes are expensive.  So you don't get what you pay for.  I won't be ordering from that line.

[Peaches McPhee]

Well, I doubt they check each and every item individually.  That would cost a fortune.  

[jackthebear]

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@Peaches McPhee wrote:

Well, I doubt they check each and every item individually.  That would cost a fortune.  

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maybe, but this doesn't cost more

shipping a defective product to customer ? 

and having to pay for return shipping 

and yes that's gross the shoe that was shipped, who would even buy that in a store 

[kittyloo]

dots look more like mold to me. sorry can't see any lines. 

[wvumountiefan]

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@Peaches McPhee wrote:

Well, I doubt they check each and every item individually.  That would cost a fortune.  

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@Peaches McPhee Well, I wonder how many hands touched these shoes prior to them being shipped to me?? I’m not sure I understand your reply. I said that I know things happen. My post was not negative, but this is a white shoe, which makes it very noticeable. It is costing way more since quality control missed it, which in turn the cost will be made up by raising the prices. Yep, it’s costing them a fortune.