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08-02-2020 01:01 PM
How is everyone's experience using Chat Live? I favored the email even though it took a while for a response. i could send the message and be on to something else while I waited for the reply. I use the phone infrequently as I find the person I get often times knows less than I do! Since they cancelled the email feature I have moved over to Chat Live. The first time I tried it, it said there were 70 people ahead of me and it took 45 minutes for me to get "waited on"! The last 2-3 times I've used it the # of people waiting doesn't show, but the approximate wait time is always 1 minute! Each time it was been no where near 1 minute. It has actually ranged from 8-14 minutes until I get a reply. I'm wondering if anyone gets anything other than a 1 minute wait time when they use Chat Live?!? So far, I'm not impressed!
08-02-2020 10:51 PM
Tried many times, but was thrown off it while waiting with no explanation, all but once. Went from 80th down to 5th, then back up to higher #. Crazy.
Took 1 hour and 15 minutes to hear from anyone, then another 45 minutes with them. Specific notes they relayed for finance people to fix rejected, valid returns never helped. 100% wasted time...
08-03-2020 09:24 AM
Live chat has become painfully slow, just like everything else associated with QVC.
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