Customer Care

[HeatherAG]

Unable to reach Cusomter Serivce through the phone nor through your Online Chat, and Facebook doesn't work - they say call Customer Service, which obviously doesn't work as the recording says you don't have enough representatives to answer your calls.

Your online chat rep that I did reach said that QVC's return period now starts from the time items are shipped. Well, I received two items after 30 days, so I had negative days to return an item.

I was sent an item back that I returned within the 90 days of receipt - in fact it was two weeks shy of 90 days.

Your online chat person also said I had to know how long USPS takes to process and deliver the returns. My crystal ball is broken, so I'm unable to foresee that future deliver date.

This year, I have received empty boxes, other peoples' orders (with all of their contact information on the packing slips), orders with wrong items, orders with missing items, orders with the correct items and wrong packing slips, wrong sizes, wrong colors, broken items, defective items, items that are not as shown or described, and so on. And then QVC condems shoppers for "excessive" returns?

I've shopped with QVC for 23 years and am done. I'm returning everything that I've received within the last 30 days, and am cancelling auto-delivery orders and any waitlist/advanced orders.

QVC doesn't offer Quality, Value, nor Convenience - I suggest a name change.

[Barbara-QVC]

Hi @HeatherAG 

I am sorry you had this expereince. Please email the order information for the returns to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

Barb

Customer Care

[HeatherAG]

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@Barbara-QVC wrote:

Hi @HeatherAG 

I am sorry you had this expereince. Please email the order information for the returns to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

Barb

Customer Care

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I will. Thank you, Barb. Also you might retrain your online chat reps as well as those on the phone that your 30-day and 90-day returns don't start from the date that you order per your written return policy and as stated on air.

[Lucylu12]

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@HeatherAG wrote:

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@Barbara-QVC wrote:

Hi @HeatherAG 

I am sorry you had this expereince. Please email the order information for the returns to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

Barb

Customer Care

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I will. Thank you, Barb. Also you might retrain your online chat reps as well as those on the phone that your 30-day and 90-day returns don't start from the date that you order per your written return policy and as stated on air.

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Your return orders start from the date that you receive them not the date you ordered them.

[santorini]

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@Barbara-QVC wrote:

Hi @HeatherAG 

I am sorry you had this expereince. Please email the order information for the returns to QVCSocialTeam@qvc.com and we would be happy to look into this for you. 

Barb

Customer Care

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@Barbara-QVC, if you read this forum, you understand that there are a lot of worries and concerns about the lack of customer service.  When we read about people getting their orders SENT BACK TO THEM when QVC customer service reps are not aware that we had 90 days in which to return items, it is very unsettling.  Does QVC not think it's important to reassure its customers that someone is looking out for us?  Have memos/emails/phone calls been sent/made to ALL customer service reps to make SURE they are aware of all of the current rules?  It seems that there is no one in charge lately.  Surely someone in a controlling position at QVC realizes how dangerous this is, right?  PLEASE forward our concerns to the appropriate persons and then REASSURE us that steps are being taken to STOP these errors!

I cringe when I think of what might happen if someone alerted a news station or someone wrote an article detailing what appears to be the downward spiral of this company.  

[Cathain]

They  have messed my account up so badly i can't even order from it. I just wanted to add my new credit card number since i lost it several weeks ago. My old credit card number is still on some easy pays that have since gone past due. Noboby can fix this after several calls. I escalated my account to the Office of the President and still nothing. I had to have my husband open an account today so I can order from Valerie tonight. He said its so crazy that they can open an account but not fix an account. 

[itsmagic]

@santorini   Well said.  

Frankly I’m afraid to order and have not ordered since May. 

[Buster56]

I escalated a customer service issue to the Global VP Customer Service and have yet to hear from any managment within the company, she was my 4th request to speak with or receive response from management.  Maybe the CEO will take notice?

[DAD]

Don't hold your breath!! I got one out of 4 taken care of. That's it. If I do place an order & need to exchange or return it will be asap. They lied to us about 90 day returns. I have ordered a few items I already have so hopefully they work out. I'm not ordering much unless I just can't get something I really need & can't find anywhere else. I like the idea of getting this out in the news!! Talk about false advertising!!!