Customer Care

[Wild Rose]

How is everyone's experience using Chat Live?   I favored the email even though it took a while for a response.  i could send the message and be on to something else while I waited for the reply.  I use the phone infrequently as I find the person I get often times knows less than I do!   Since they cancelled the email feature I have moved over to Chat Live.  The first time I tried it, it said there were 70 people ahead of me and it took 45 minutes for me to get "waited on"!   The last 2-3 times I've used it the # of people waiting doesn't show, but the approximate wait time is always 1 minute!  Each time it was been no where near 1 minute.  It has actually ranged from 8-14 minutes until I get a reply.   I'm wondering if anyone gets anything other than a 1 minute wait time when they use Chat Live?!? So far, I'm not impressed!

[Yesme]

Tried many times, but was thrown off it while waiting with no explanation, all but once.  Went from 80th down to 5th, then back up to higher #.  Crazy.

Took 1 hour and 15 minutes to hear from anyone, then another 45 minutes with them.  Specific notes they relayed for finance people to fix rejected, valid returns never helped.  100% wasted time...

[deeva]

Live chat has become painfully slow, just like everything else associated with QVC.