Customer Care

[DanaB44]

Has anyone had a charge posted on their card for a waitlisted item? I ordered an item on waitlist last night and immediately the amount went to pending on my card, then posted tonight. I thought you didn’t get charged for waitlisted items til they ship, but the item is still showing waitlisted. I did a chat with customer service and they said if it’s posted it means they’re shipping. But when I said it’s showing waitlisted still, she said they may be taking it off. If the item is shipping that’s great but I don’t want to be charged for something on waitlist that doesn’t ship.

[Nonametoday]

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@DanaB44 wrote:
Has anyone had a charge posted on their card for a waitlisted item? I ordered an item on waitlist last night and immediately the amount went to pending on my card, then posted tonight. I thought you didn’t get charged for waitlisted items til they ship, but the item is still showing waitlisted. I did a chat with customer service and they said if it’s posted it means they’re shipping. But when I said it’s showing waitlisted still, she said they may be taking it off. If the item is shipping that’s great but I don’t want to be charged for something on waitlist that doesn’t ship.

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@DanaB44 

yes, it happens.  Talk to CS.

[Kachina624]

@DanaB44.  I wish they'd give new cs reps some training so they'd quit making things up.  Almost all online merchants put a temporary hold on funds purchased with credit cards.  Its not a charge and drops off in 3-4 days.  You're charged when it ships.

[DanaB44]

The charge actually went from pending to posting with my checking account. If it was still pending, I wouldn’t worry and figure it’d drop off. But it actually posted tonight

[DanaB44]

Would it be better to call than do a chat?

[itsmagic]

Send an e-mail with your question and all pertinent information about your order to QVCSocialTeam@qvc.com.   They are great at resolving problems. 

[msgb]

If you see that it has not shipped within 21 days of posting to your credit card--call the credit card company and issue a dispute.

[depglass]

I think the moral is if you don't have room on that card, don't order the item.  You may need those funds for something else.  

[deeva]

The OP used her checking account for the purchase. The money has been debited from her checking account. I would call my bank.