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Valued Contributor
Posts: 500
Registered: ‎05-16-2010

Is there a trick to changing the scent of an auto-delivery?

 

I ordered two the First Aid Beauty TSV’s in October (two separate orders), and I noticed I’m due for auto shipments next month. I would like to change the scent of one of the shipments, as mentioned in the presentation as an option, but whether on the website or app I get the same pop-up. If it can’t be changed, that’s fine. I was just curious if I could. I would like to change the vanilla to original.

 

IMG_3532.jpeg

Respected Contributor
Posts: 2,656
Registered: ‎02-01-2015

Re: Changing Auto-Delivery

[ Edited ]

@Ane1Care 

 

i do it frequently

 

under the upcoming shipments.........far right Edit

 

qaschange.jpg

~~who/what is responsible for your joy? YOU!~~
Honored Contributor
Posts: 70,484
Registered: ‎03-10-2010

@Ane1Care   If there's a way to change an auto delivery, I can't figure it out.  I always try then give up and call CS. 

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 20,292
Registered: ‎03-16-2010

There never used to be a way to change scents online--you had to call customer service. If that's changed recently, I don't know about it.

 

Also, some brands allow for changes, others do not.  I don't know specifically about the First Aid TSV.  I'd call customer service and ask about it.

QVC Customer Care
Posts: 1,679
Registered: ‎06-14-2015

@Ane1Care wrote:

Is there a trick to changing the scent of an auto-delivery?

 

I ordered two the First Aid Beauty TSV’s in October (two separate orders), and I noticed I’m due for auto shipments next month. I would like to change the scent of one of the shipments, as mentioned in the presentation as an option, but whether on the website or app I get the same pop-up. If it can’t be changed, that’s fine. I was just curious if I could. I would like to change the vanilla to original.

 

IMG_3532.jpeg


@Ane1Care  Hi, I am happy to change, what fragance would you liked one of the orders changed too? 

Valued Contributor
Posts: 500
Registered: ‎05-16-2010

Hi Susan, 


I would like the change the warm vanilla to original. The last three digits of the order are 599. Thank you so much. 

Honored Contributor
Posts: 70,484
Registered: ‎03-10-2010

@Susan-QVC.  Did you see the response?

New Mexico☀️Land Of Enchantment
QVC Customer Care
Posts: 1,679
Registered: ‎06-14-2015

Re: Changing Auto-Delivery

[ Edited ]

@Ane1Care wrote:

Hi Susan, 


I would like the change the warm vanilla to original. The last three digits of the order are 599. Thank you so much. 


Got it, thanks so much Smiley Happy   We've changed this order to original as requested. 

Have a great afternnon,

Susan