QVC obviously doesn't listen to or care about correcting the multiple problems their customers are having and instead focus on the things we don't need, like new shopping cart page, new checkout page, new order status page and now a new app., which were not needed, IMO.
What good are any of these when customers are bailing on QVC shopping in droves (according to many, many threads) due to existing issues that QVC refuses to fix in a timely manner?
Especially in regard to in process times, shipping times, refund times, exchange times.
The train of thought at QVC seems to be 'instead of fixing existing problems, let's throw a new page or app at them, that'll keep them happy!'
Ummm, no QVC, it won't, IMO.
You never know how strong you are until being strong is the only choice you have.