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Super Contributor
toril
Posts: 310
Registered: ‎10-27-2010

Backorder TSV

‎05-30-2018 07:44 AM

Ordered shoes as TSV May 23rd.  They were not on backorder or waitlist at the time.  Need both pairs for one person as they wear two sizes.  One is on backorder and one is in process.  I don't understand this at all.  I guess I should cancel both as I don't need one pair without the other.  This has been a week already.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: Backorder TSV

‎05-30-2018 10:18 AM

Hi @toril I sent you an email. 

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Super Contributor
toril
Posts: 310
Registered: ‎10-27-2010

Re: Backorder TSV

‎05-31-2018 01:59 PM

Now I have received notification that the order can't be filled.  I was told one pair will not be shipped.  I went to the site to cancel both and it won't let me stating they are in process.  How do I cancel or is there now an update?

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QVC Customer Care
QVC Customer Care
Susan-QVC
Posts: 1,677
Registered: ‎06-14-2015

Re: Backorder TSV

‎05-31-2018 03:09 PM

@toril  I have taken a look at the order, I am unable to cancel the pair that is "in process" Also no inventory is available to fill the backorder, I am sorry!

 

Susan Q-Social

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