Customer Care

[qvcaddition]

Like everything else, the Q is not what is use to be anymore.

I love it years ago and would tell anyone who listened about it and they had to buy from it.

Now, I don't spend much, only if I run out of certain vendors, products I use and even that is rare.  I usually with go to the vendors website or Amazon.

[meridi]

Just had another auto delivery cancelled, what is going on???

[meridi]

interesting how I get labeled as new but have been here since 1998 ???

[okaywitheasypay]

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@skatting44 wrote:

@geezerette 

 that's interesting  because  many Hosts constantly say if you buy something at sale price than you're locked in for all future deliveries at the sale price .  Is it False info  of theirs  to make a sale ?

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eh ..if it walks like a duck....

[Jodimer]

Yes I have had three orders cancelled for the same item on auto delivery that said the iteM was on back order it was  a two pack of eye revival serum-in-cream by philosophy which I see that the singles are in stock. I wrote last time that they should just add two of them and send it. No reponse so they lie when they said that they can guarantee that our orders would be delivered because they know how many the company needs to supply. Wrong they don't want to send for the price quoted originally . I really think this is the last straw for me and QVC. 

[docsgirl]

I, too, just had an auto delivery of bagels cancelled.  First, I was told it was on backorder but then told it was cancelled because the supplier couldn't provide the bagels.  Those bagels are made in New York so I know he is very capable of supplying them.  I purchased them at a price of $29.  The price has since skyrocketed which is probably why they chose not to fulfill my order.  The sales clerks push auto delivery by telling you that you are guaranteed to receive your orders at the same price even if the price goes up.  I think they need to stop lying.

[NYwoman]

I just got an email about an auto delivery.   Instead of sending it to the address used for the first delivery, they are using my billing address!!!!    I called and they refuse to correct it.    Now, I will pay $70 for an item I will not get!!!!    I had to call a few times to even get through to an agent to tell me that they refuse to correct the address.   Last time I ever do an auto delivery.    When they tell me it is delivered and I don't get it, will they do anything THEN!!!!!!????

[ScrapHappy]

I was an auto delivery for a long time with Philosophy Purity Made Simple, gifted from my Mom.  She said she received notice that the supplier was haven't difficulties fulfilling and then shortly after that, it was canceled.  But QVC continued to sell it.  Last year there was a Purity Made Simple AD, at a much higher price.  I ordered many of them but not AD because I didn't want it canceled again.

[depglass]

Cancel it.

[depglass]

I'm still thinking about this.  The only AD I've had in years was the Elemis cream.  We are gone too much to risk having food, etc. sitting here while we are away.  My theory on this is QVC has gotten into a payment crunch and the suppliers are not shipping the stock for AD's.  One other minor possibility is maybe customers are cancelling too many AD's and QVC is getting stuck with that stock.  Personally I'm going with money problems.