Customer Care

[sunshine45]

i did not request expedited shipping.

i am in the maryland area.

mine has gone from west sacramento, to oakland, to san pablo......between the 22nd and the 25th.

[sunshine45]

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Mz iMac wrote:

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myammie wrote:

I'm in Maryland. Mine shipped on the 24th from California. Go figure....

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@myammie

That is strange.  Amazon has a distribution warehouse in Delaware.

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@Mz iMac

amazon also has a large distribution warehouse in maryland.

[Barbara-QVC]

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@GadgetGal42 wrote:

On 5/22 TSV, Amazon Echo, I ordered mid morning and paid Premium (Red) shipping. Item ships directly from vendor (Amazon). It had an EDD of 5/24. Ok, so I can understand the date being off by 1 day, 2 at the worst. I received an email on 5/23 saying it had shipped, however, UPS states that they have not even recieved the package from the vendor (Amazon). QVC took care of the Premium shipping cost, that is not the issue, the issue is that the vendor has provided shipping information 2 days ago and has not even turned the package over to UPS. My question is, is anyone else having issues with their shipment of Amazon Echo when it was ordered on May 22 as a TSV? I have contacted both QVC and UPS. Both companies hands are tied, this is a failure on Amazon's part.

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Hi @GadgetGal42,

I am sorry that your Echo did not arrive by the original estimated delivery date and I am glad that you called so that we could take care of the expedited shipping for you.  

I just looked at your order and the good news is that it is scheduled for delivery by 10:30am today (5/26).  

We appreciate your patience and I hope you enjoy your Echo!

Barb

Customer Care

[VanDom]

I also ordered it as TSV. Got a notification that mine is also coming from CA, estimated delivery date of June 1. Orginally I was told it would be here by the end of this week, then I was told they moved the date up to June 1st. I live in PA, doesn't make sense if they have distribution centers on the east coast, but maybe they were out of them at those warehouses. Shipping was free, so not much I can say.

[Caaareful Shopper]

I ordered the TSV Echo.  Mine arrived yesterday, the 25th (DC metro area).

[jackthebear]

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@MalteseMomma wrote:

If I was going to by the  "Amazon" echo I would buy it direct from Amazon!!!

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saw them at Lowes as well

[DoneTryin]

Got mine yesterday.  Ordered it Sunday evening.  4 days - not bad

[DsLastWife]

First, I LOVE your quote!  Who said that?  LOL! 

It doesn't make sense does it?  Warehouse down the street.  I don't have a shipping problem YET.  Mine is OUT OF STOCK and ordered as TSV so I think it's Amazon shenanigans.  If they don't get stock, Q says they will CANCEL?!  waa.

I hope you receive yours soon and ME TOO!

[Tissyanne]

I am in Texas, and mine arrived within 3 days. 

[sunshine45]

still waiting for mine......maybe tuesday?

it seems to be stuck in san pablo.