Customer Care

[brandiwine]

The big problem seems to be the length of time it takes to get an item.  10 to 14 days is the average for me if I order.  I live in Colorado.  I've quit using the Q because of the large shipping charges and how long it takes to get things, not because they have sent the wrong thing.

[Jackhound Mom]

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@Daludogwrote:

I have noticed more problems the past 2 years. I have been sent the wrong item, and my shipping takes a lot longer. Refunds are also slower, I don't know what is going on, maybe they have a lot more customers thatn a few years ago. But i will say they always end up taking care of the issue. They have great customer service.

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ITA!

[SahmIam]

The issues I've had (and have read others having the same):

1) Can't cancel an item as it goes into processing almost immediately. Wouldn't mind but then it can sit for a week. If it was the wrong color or size, you're stuck. You SHOULD have at least 3 hours or so before you can't change it. Knowing this, I'm VERY careful when I order....VERY careful.

2) Return takes 18 days plus before it hits my CC. Some returns sit for 2 weeks at USPS; some don't but then it sits in limbo before it hits my card. I give it 18 days before calling and by then, it's always been done. Compare this to other companies where it's more like 3-4 days.

3) Not receiving my item. Due to vendors choosing SurePost, many items simply never arrive. QVC CS has ALWAYS been FANTASTIC when this has happened.

I don't fear ordering from QVC as I know the rules of the game.