Customer Care

[udelchbsk]

I got an email in the early morning from OrderVerificationCF@qvc.com about an order I made last night.

They are asking me to call 800-600-3093 because some payment details are needed, but it doesn't say which details. I call the number and all I get is voicemail.

I really don't want my order to be canceled, but can't get ahold of anyone by the phone. Can anyone help me? I already left a voicemail with my order number, name and phone number. Obviously I won't leave any payment details on a voicemail but even if I would have the email doesn't say which details are missing. He's very strange because this is my second order and I use the same payment method. 

Thank you in advance!

[vermint]

@udelchbsk Send an email to QVCSocialTeam@qvc.com, and tell them exactly what you said here. They're very helpful!

You should include your order number.

Honestly, the phone call sounds like a scam to me!

[FranandZoe]

Agree it could be a scam.  Contact regular CS 1800 367 9444 or the Social Team as vermint suggested.  

Have you checked your orders online to see if it processed?  Maybe check there first.

[udelchbsk]

Thank you very much. I just sent the email and waiting for reply, appreciate your help!

[udelchbsk]

For me is suspicious as well the email was about 2 am Pacific time, so even eastern is 5 am and the order was just made last night. But already sent email to Social hope they answer!

[Kachina624]

@udelchbsk.  Probably not applicable but is it possible the date on your cc has expired?

[udelchbsk]

I paid through PayPal and even got the email from them with the authorized charge, I hope QVC replies soon, sent the email to Social and left my name, order number and phone number in voicemail.

[udelchbsk]

I got the call, and apparently they couldn't verify the payment method belonged to me and that I am who I claim I am 😂 that for me is ironic. They started dating my address didn't had an apartment number, but is not a unit is a house... Well after the rudeness of the lady at phone today I think I'll move my business somewhere else.

[San Antonio Gal]

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@udelchbsk wrote:

I got the call, and apparently they couldn't verify the payment method belonged to me and that I am who I claim I am 😂 that for me is ironic. They started dating my address didn't had an apartment number, but is not a unit is a house... Well after the rudeness of the lady at phone today I think I'll move my business somewhere else.

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Wow @udelchbsk  -  That's awful about the rude lady.  You should report her.  There's so many nice CS reps.  Sorry you got a bad one.

Email the social team and tell them you want to report the rude lady.