Customer Care

[Jacket Happy]

I placed six (6) orders in two days and apparnently they're all shipping out of QVC's Ontario CA warehouse. Somehow, ALL 6 ORDERS are missing. UPS has not yet received these packages and QVC doesn't seem very concerned about the missing orders. I'm very upset because four of the six orders are sold out and I CANNOT reorder them.

QVC needs to step this up to an immediate investigation where these items are and  how six separate orders, probably grouped together for shipping, could disappear. QVC needs to locate them immediately and advise me and any other customers affected what happened.

[meallen616]

[PansyBoo]

Okay.

[kaydee50]

@Jacket Happy  I assume you weren't charged for them??  How long have they been "missing"?  What's on your "order status" on QVC?  Are the items that are "sold out" not to be found elsewhere? 

Good luck!

[Kachina624]

@Jacket Happy.  I get all my orders from the Ontario warehouse and they've been arriving like clockwork.  I have 3 that have shipped and will be delivered this week.  I've never failed to get an order shipped from Ontario.

Is it possible your packages were intercepted due to a credit problem?  Your situation is most unusual.

[Wsmom]

@Jacket Happy How long ago did you place your orders?  I have had orders show zero progress in tracking and still show up at my door.  If it has been a long time then I would focus more on QVC refunding your money than worrying about whatever lip service whatever company is going to give you and realilze stuff happens and any explanation isn't going to make it appear.

[DrakesMomma]

@Jacket Happy   -  Email your order numbers and issue to QVCSocialTeam@QVC.com.  They have helped everytime I have had an issue similar to yours.  

[TheMemphisVette]

2 days?

today is monday.

did the status change to shipped on Friday? 

[Maloyo]

I don't know about this warehouse in particular, but what you describe is not unusual.  I've had it happen to me number of times, and not just with QVC.  Most of the time, the items have been shipped and they show up more or less when expected.  In most cases, someone just forgot to scan it during one step along the way.  When items don't show up within a reasonable amount of time, while simultaneously not having their status updated, I'll let the seller (QVC in this case) know and they usually cancel the order then and refund my money.  The one time QVC didn't do this immediately, I was advised to wait X more days (which is why I mentioned this earlier) and if there were no changes, to call back and they'd take care of it.  They did. 

[Nightowlz]

I don't order from QVC since I'm not paying $$$ for each item shipped or calling asking for a refund. 

When I place orders online from any company once my packages arrive in Tx. sometimes they send them west instead of north? Now I have to wait for them to go back to Tx before it comes here. I know once it starts going west they put it on the wrong truck.