All problems come down to one person, usually. It becomes systemic when you get multiples of people who do the the same to cause it to get even worse...and then it becomes a problem with all the people involved.
ETA: I just re-read my post and it doesn't make any sense either. Oh well.
@SilleeMee Your post makes perfect sense to me. I have a Ph.D. in reading between the lines.
~The only difference between this place and the Titanic is that the Titanic had a band.~