Community Chat

[ChynnaBlue]

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@Allegheny wrote:

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@ChynnaBlue wrote:

Anywhere from 12 hours to 10 days or more. It seems really arbitrary to me. I ordered the Dell computer TSV the other week and it went from being In Process for over a week to being backordered. The Estimated Delivery Date remained the same. I called Customer Service and they really had no good answer for me because Dell is fulfilling the order directly. They could only tell me that I will "most likely" get the computer in 30 days, but it's possible the order could be canceled, instead.

So... yay. Good thing it's for me and not a gift.

My general rule ANY time of year is that I do not order anything from QVC if I need it within a two week window. Most things come in one week, but I'm not going to bet on "most" results. And once December comes around, I only order things from QVC for myself, not as gifts I need to be here before Christmas.

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@ChynnaBlue, we ordered the Dell TSV also.  In fact ordered in very late pm and it arrived in 4 days.  Perhaps because of the size and color we ordered, they may have had more available to ship.  I was amazed it came so fast when EDD was 12/17.  I hate to say this but customer service reps are very limited with information they can provide.  I had an issue when pc arrived that package was obviously opened (security seal was broken).  CS was no help, so I emailed QVC social team and they were able to tell me why seal was broken (by Dell when pc was shipped to another location to add software).  They addressed my concern quickly by contacting their Dell representative directly, otherwise I was considering returning the pc.

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That's the difficulty with things like computers or some of the food products. They're custom built/made and shipped directly by Dell (or HP, or the candy people, or whomever), so everything that happens from the moment I submit my order until the item arrives (or gets canceled) is under Dell's control, not QVCs. I feel bad for QVC CS reps who have to answer the questions about items

[traveler]

 think it's strange how sometimes an item can't be cancelled because it's in process then it sits there for quite awhile.

[Puzzle Piece]

I've had things in process for a week at times.  Then I keep up with the tracking and things are at a place for a few days.  All adds up to more days than the Q says in their delivery dates. 

Because of this, I usually get tired of the wait and just send the stuff back.  I haven't really bought much from them at all in years. 

[Drythe]

It does not seem to be seasonal from my experience.

No matter the time of year, sometimes shipping is w/i hours, and sometimes the same item sits for days.  I see no consistent pattern.