Community Chat

[chrystaltree]

It's very easy.  I have only done it 2 or 3 times over the years.  Just go to the Help section.  You leave your phone number and a customer service rep calls you.  I believe it says, you will get a call within in an hour but I got the call 15 or 20 minutes later.  Their cs reps are very nice to deal with resolved my issues.

[suzyQ3]

I've called tons of times. I go  through their "Help" link and then the "contact" link. Once you get there, you put in your number. Your phone will ring within seconds.

[Sage04]

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@ciao_bella wrote:

@goldensrbest  This is Amazon's customer service number (real person.)   (888) 280-4331

It's the number i've used whenever I had a problem and it was resolved without any issue.  

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@ciao_bella  that's the number I have also and never had a problem that was never solved.

[gertrudecloset]

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@bmorechick wrote:

I had a major fraud issue with Amazon about a year ago. Account was locked and numerous phone calls that "promised" my account was cleared led to nothing. It wasnt until I started that email paper trail outlining every call and what I was told that the issue was resolved. Hubs says when it's in writing, the issue has written evidence you tried to resolve it and got nowhere.  I eventually closed out that account, but could only do that after it was resolved.  I give them an F in customer service. 

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@bmorechickHow do you close an Amazon Account?  Do you have to ask them to delete your information?  I'm asking because you don't have an account # or anything, they just identify you by your cell $ or email address and whatever password you set up.

Thanks for your response in advance.

[gertrudecloset]

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@chrystaltree wrote:

It's very easy.  I have only done it 2 or 3 times over the years.  Just go to the Help section.  You leave your phone number and a customer service rep calls you.  I believe it says, you will get a call within in an hour but I got the call 15 or 20 minutes later.  Their cs reps are very nice to deal with resolved my issues.

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I always call them.  Plenty of times they give a credit to my account for mishaps and/or confusion.  They do make mistakes (everyone does); however they go above and beyond to make it right @chrystaltree 

I call them directly and because my phone # is associated with my account they know why I might be calling.  I will get automated info asking me if I'm calling about a recent order for which they will give me the details of via their robotic sounding answering system.  I just stay on the line and ask to speak to a rep if I need to.

[Sushismom]

@gertrudecloset 

To close your account, click here

[gertrudecloset]

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@Sushismom wrote:

@gertrudecloset 

To close your account, click here

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Thank you so much @Sushismom .  I still have some prime membership left.  I don't plan on closing, I just didn't know Amazon helped you do it.  I know when I've had trial Prime Memberships for 30 days I can discontinue that and not be charged. 

As of right now, I still have months of prime left.  It's very good to know that people can close it (by Amazon deleting all your personal info).

[goldensrbest]

Thank you to every one.

[songbird]

Amazon never fails on you.  They always call back.  They do everything for you.

[KarenQVC]

I usually handle everything in writing and it works.

I have a terrible time with accents so if I do call I ask for a native US English speaker and they connect me.