Community Chat

[Say Nay]

On 10/15/2014 dooBdoo said:

On 10/15/2014 MomTo2Dogs said:

On 10/15/2014 Photo Donna said:

Janet on Live chat just gave me customer.care@qvc.com

Isn't that for QVC products?

Yes, it is. And it usually results in canned responses. Big waste of time with that address, or with the general Customer Service phone representatives in my experience.

I agree. We posters don't have many options as far as where to voice our complaints about how the Community is run.

[Say Nay]

Can you please let us know if you get anywhere PD?

[Photo Donna]

Janet kept pushing the customer care email

I am going to email that and the two that were provided -- THANKS!

Anyone else?

What I am going to ask is that an explanation be given for freezing and/or deleting a conversation -- leave up the thread title so when we click on it -- we can see WHY it is deleted.

[Photo Donna]

On 10/15/2014 dooBdoo said:

On 10/15/2014 Photo Donna said:

I am asking Janet if the social team email is any good and if it will do anything. I told her that I think the social team needs some customer service

Photo Donna, I've been contacted by the social team with the 2 addresses I provided. I've had discussions with them about technical site issues and about the community forums.

thank you for those emails

[dooBdoo]

On 10/15/2014 Photo Donna said:

On 10/15/2014 dooBdoo said:

On 10/15/2014 Photo Donna said:

I am asking Janet if the social team email is any good and if it will do anything. I told her that I think the social team needs some customer service

Photo Donna, I've been contacted by the social team with the 2 addresses I provided. I've had discussions with them about technical site issues and about the community forums.

thank you for those emails

You're welcome. I'm glad you're contacting them with your concerns. I think the more they hear from us the better chance we have of making some sort of improvements, even if they're small.

[PAX]

On 10/15/2014 Photo Donna said:

Janet kept pushing the customer care email

I am going to email that and the two that were provided -- THANKS!

Anyone else?

What I am going to ask is that an explanation be given for freezing and/or deleting a conversation -- leave up the thread title so when we click on it -- we can see WHY it is deleted.

How much detail would you want to see? I doubt you'll ever get WHO and WHAT, probably just a AGAINST GUIDELINES TOPIC notice. But, good luck.

[dooBdoo]

On 10/15/2014 Photo Donna said:

Janet kept pushing the customer care email

I am going to email that and the two that were provided -- THANKS!

Anyone else?

What I am going to ask is that an explanation be given for freezing and/or deleting a conversation -- leave up the thread title so when we click on it -- we can see WHY it is deleted.

I wanted to add: The suggestion about an explanation has been made numerous times on the thread I referenced and also on the thread the Community Team started regarding my thread. It wouldn't hurt to add it there, so it's a part of all the others.

[Photo Donna]

On 10/15/2014 sunshine45 said:

SOCIAL.TEAM@qvc.com

thanks, sunshine!

[dooBdoo]

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*** Suggestions and concerns about the moderation of QVC Community forums ***

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Community Update Sept 29, 2014