Community Chat

[Photo Donna]

Janet on Live chat just gave me customer.care@qvc.com

[brii]

I agree Focksie. They know what they're doing by posting that sort of stuff.

[brii]

Donna, email the social team. They are directly responsible

[Say Nay]

On 10/15/2014 Photo Donna said:

Janet on Live chat just gave me customer.care@qvc.com

Isn't that for QVC products?

[focksie]

On 10/15/2014 brii said: I agree Focksie. They know what they're doing by posting that sort of stuff.

And then they cry about how this place has changed.

[dooBdoo]

On 10/15/2014 Photo Donna said:

Janet on Live chat just gave me customer.care@qvc.com

That's for shopping accounts, for the shopping area of the site. No harm in trying, but when I've used that address for concerns about the community forums or about technical site issuse it's been a waste of time.

[Photo Donna]

I am asking Janet if the social team email is any good and if it will do anything. I told her that I think the social team needs some customer service

[dooBdoo]

On 10/15/2014 MomTo2Dogs said:

On 10/15/2014 Photo Donna said:

Janet on Live chat just gave me customer.care@qvc.com

Isn't that for QVC products?

Yes, it is. And it usually results in canned responses. Big waste of time with that address, or with the general Customer Service phone representatives in my experience.

[dooBdoo]

On 10/15/2014 Photo Donna said:

I am asking Janet if the social team email is any good and if it will do anything. I told her that I think the social team needs some customer service

Photo Donna, I've been contacted by the social team with the 2 addresses I provided. I've had discussions with them about technical site issues and about the community forums.

[Photo Donna]

I just typed this to her

I think what I am looking for beyond just writing Mike George's office is the contact for the QVC person who handles the contract group managing the boards.