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Honored Contributor
chrystaltree
Posts: 32,624
Registered: ‎05-10-2010

Re: Who was first?

‎01-22-2024 12:06 PM

It's well known that companies hire people to post reviews.  It looks like Keurig posted the same review to QVC and Amazon.

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Honored Contributor
Marp
Posts: 8,611
Registered: ‎03-09-2010

Re: Who was first?

‎01-22-2024 12:35 PM

Amazon, and likely other entities, is increasingly using AI to summarize reviews and answer questions.  This has been well publicized.

 

When it came to reviews I relied on finding consistency in complaints about a product and also look at the answers to customer questions. 

 

Since the change last August to the way the information is presented I no longer have confidence in the reviews or answers to customer questions.

What is good for the goose today will also be good for the gander tomorrow.
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