Community Chat

[savetheanimals]

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@ID2 wrote:

I can't imagine complaining that you get deliveries too late. I live up in the boonies and we only get deliveries via UPS, USPS or FEDEX. I would LOVE to get my stuff same/next day by Amazon delivery! Why is it such a displeasure to wake up in the morning to already find your delivery on your doorstep?

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First off, the nights here are below freezing, so if it something liquid it would freeze. Second we do have a container for packages and a sign on our front door telling where to put the packages, but they don't take the 30 seconds to look at it. Also we have many raccoons, skunks, possums. If the item is small enough raccoons will carry it off or destroy it. So YES it would be a displeasure to have my packages sitting outside all night. My husband gets up at 3:00 am to go to work and I get up at 4:00 am so most of the time we are not up at 9:00 or 10:00 pm. Anymore questions?

[sunshine 919]

I see their trucks all over town where I live.  Looks like they are working pretty hard to me.  

[Drythe]

@savetheanimals 

We have been fortunate with Amazon.

Our deliveries are in the evening between 7 - 8 PM.  They do not ring our bell, I have package notice on my phone.

Living in the woods where not even pizza is delivered, I am happy they find us. I don’t depend on them for time sensitive purchases,

but do order regularly. They are a positive service to my family.

[stevieb]

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@KingstonsMom wrote:

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@phoenixbrd wrote:

@KingstonsMom   Thank you for your comment.  I receive packages quickly and was happy to share my experience, no smugness intended.   

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@phoenixbrd 

I know, me neither.

I don't understand why that statement was even made, I find it insulting.

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@KingstonsMom  No need to feel insulted, my statement was made before you even posted your experience... The comment was made for the reason cited... All too often, when a customer's experience differs, comments arise that seem to imply either the customer is somehow to blame or the customer must somewhow be wrong... If my remarks don't apply to any given individual then why get one's nose out of joint over them? Simple as that... Clearly, reading the remarks here would indicate the Amazon customer experience is varied, as are most delivery experienes these days...

[chickenbutt]

Once I got delivery instructions on my account it has been very good.  I may have told this, but one time when they were delivering a parcel that was nearly 50# (way more than I can carry!), they put it halfway down my long-ish driveway.  I had to push it to the house and roll it up the steps and into my house.

I'll admit that angered me.  I called, politely, and asked if there was a way to have instructions like I do w/UPS, etc, and she very kindly put that it needs to be delivered to my porch.  Ever since then they have.

I like that I get the email with the picture of the delivery.  There was one delivery that they left at my neighbor's house.  Fortunately, I recognized the porch and went next door to get it.  They also have that rating system for deliveries, so I always do that.  I gave a neg for that delivery and that it was delivered to the wrong place.  I'd like to think they pay attention to those.  

I also sometimes see delivery until 8 or 10pm on site or in the email, but it's never that late so I guess I've been fortunate in that way.   I frequently get USPS deliveries that late, so when I see that an order is coming by Amazon service I'm glad.

Nothing is going to be exactly the same everywhere, so I get that.  From best to worst, I would rate their delivery on top, followed by UPS, and USPS at the bottom.

[Ladybug724]

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@stevieb wrote:

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@Greeneyedlady21 wrote:
Maybe try a day in their shoes and work in the warehouse or as a driver.

Many comments about other working people here come across as spoiled and entitled.

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I have infinite empathy for the workers, but as a company, either make good on your commitments or don't make them.

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@stevieb Nailed it! It's the company leadership. Too bad one of the richest men in the world allows such shabby treatment of his employees.

[stevieb]

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@chickenbutt wrote:

Once I got delivery instructions on my account it has been very good.  I may have told this, but one time when they were delivering a parcel that was nearly 50# (way more than I can carry!), they put it halfway down my long-ish driveway.  I had to push it to the house and roll it up the steps and into my house.

I'll admit that angered me.  I called, politely, and asked if there was a way to have instructions like I do w/UPS, etc, and she very kindly put that it needs to be delivered to my porch.  Ever since then they have.

I like that I get the email with the picture of the delivery.  There was one delivery that they left at my neighbor's house.  Fortunately, I recognized the porch and went next door to get it.  They also have that rating system for deliveries, so I always do that.  I gave a neg for that delivery and that it was delivered to the wrong place.  I'd like to think they pay attention to those.  

I also sometimes see delivery until 8 or 10pm on site or in the email, but it's never that late so I guess I've been fortunate in that way.   I frequently get USPS deliveries that late, so when I see that an order is coming by Amazon service I'm glad.

Nothing is going to be exactly the same everywhere, so I get that.  From best to worst, I would rate their delivery on top, followed by UPS, and USPS at the bottom.

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My initial experience mirrored yours @chickenbutt, that is until recently. I live in a condo and had completed the delivery instructions page asking them to deliver to my door and not leave packages in the lobby or elsewhere. They were good as gold about doing so until a few months ago, at which point, I never knew where I'd find them. Sometimes they'd be at my door, sometimes they'd be on my floor across from the elevator on a credenza and sometimes they'd be in the lobby. I contacted their CS a number of times and gently expressed my concerns. I was always assured they'd follow-up, but it appears they gave up. The icing on the cake was a large and heavy package left on the floor in the lobby that I had a heck of a time getting on the elevator, upstairs and to the end of a long hallway. Again, I called, asked them to note the location of the package in the picture 'proving' it was delivered. Since then, I don't think I recall getting any pictures emailed to show packages have been delivered. Go figure. Fast forward to several weeks later when I literally waited all day for an Amazon Fresh delivery supposedly to be delivered during a two hour window but that never arrived. Several calls later, they admitted they messed up and that the groceries were never loaded by the delivery person, but did I still want them? I declined and went across the street to the Safeway. I figured I'd waited long enough. I think we all get it,'stuff happens', but when 'stuff' begins to be the norm, well, enough said. 

[Spurt]

I dont shop Amazon for a variety of reasons---but what I have to share is something I found very interesting.... I DO order from Ebay and Etsy....and one time I got an email informing me that my order would be delivered by Amazon that day---I had no AMAZON order so I called both Amazon and emailed the Ebay vendor---come to find out some Ebay vendors use Amazon for delivery!!!!  I will say the delivery was super fast and even arrived ahead of schedule! WHO KNEW 🤷‍♀️ We do have a nearby Amazon Facility and they are building another in the city limits...

It also looks like Amazon has borrowed a practice from USPS you can instruct them to leave packages at your front door, BUT USPS can also decide whether to honor the front door delivery or NOT---

I live in a condo community and our secure package mail center closed since covid began and if USPS doesnt want to deliver to my front door, they dont have to---So USPS started using these old lockers located near our outside central community  mailboxes but our COA instructed USPS not use them since they were so easily broken into to, but they started using them anyway! ....I filed a complaint and apparently the delivery companies were notified not to use the lockers, so now they either CRAM a package into my regular mailbox, OR deliver it to my front door...Now I know when the Holiday shopping season starts there wont be any front door deliveries, since they will be overwhelmed (they'll make people come to the Post Office to pick up their packages) ..so I dont order things online and try to shop in person in local stores during the Holidays.....

[Spurt]

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@stevieb wrote:

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@KingstonsMom wrote:

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@stevieb wrote:

I won't say I hate them but will say I'm not ordering from them nearly as much since their delivery personnel stopped paying attention to delivery instructions and the company, despite their claims to want to be so very customer-centric, seem to have sanctioned them doing so. They ask you to state delivery preferences and then go on to say, essentially, but drivers might not follow them. So why ask for them? I also think Amazon has overextended some services so that what used to be reliable and easy to use no longer consistently is either. I understand staffing is a problem all over and supply chain issues are involved but my interest is in the level of service delivery, not the reasons why or why not. As far as I'm concerned, all this nonsense has gone on for too long. Oh, and incidentally, I live just outside Amazon's new east coast headquarters and my experience, and that of many, is not the stellar one so many here seem so smugly to like to report.

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@stevieb 

I'm no where near any Amazon warehouses or distribution centers and don't have Prime either, but my orders are delivered in 2-3 days at most....and that is my experience that I "so smugly like to report."

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@KingstonsMom  And copious congratulations to you... Bouquets of roses to those who have great experiences, but those of us who don't share your good fortune do sometimes get a bit weary of being spoken to as if the problem is somehow ours... It isn't...

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@stevieb 

Here's another "elephant in the room"...what about the Amazon drivers that took photos to confirm delivery and were caught by the customers security camera coming back and stealing the package they had delivered earlier....SMH.....

[SeaMaiden]

I live in Amazon country so all my deliveries are seamless and good.