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07-10-2024 04:13 PM
Over the time I have been active here, I've seen forum users post that they could not log in to the website and were directed to call customer service.
It happened to me this morning. I was on my laptop using the Chrome browser.
Here's how I was able to rectify it.
The last time I was able to log in was from my iPad using Chrome. When I checked, I was already logged in from my iPad, so I signed out (from the iPad) and could log in from my laptop.
TLDR: If you can't log in, see if you are still logged in from another device, like a phone or tablet. Then, either login or use that device since you are already logged in. QVC's website SHOULD drop the license (sign you out) when you are no longer online or after a predetermined period, but it looks like it doesn't always.
07-10-2024 04:39 PM
Thank you! That solved my problem. I was signed in on my phone. I usually don't check the box that says keep me signed in so I don't know how that happened.
I have not been able to place an order through my laptop in about a year. I have tried 3 different browsers with the same problem. I contacted QVC social team without any solution. The only way I can place an online order is on my phone. Isn't that weird? I use chrome on my phone. Wish I could fix that.
07-10-2024 06:14 PM
would it fix the situation on using your laptop to order if you started a new account from your laptop?
07-10-2024 06:21 PM
"TLDR"?
AAP: We feed squirrels 🐿
mrshckynut
07-10-2024 07:04 PM
@Squirrels Are Trash I also sometimes get this message when my Internet connection is going in and out. (Sadly happens to me a lot.).
07-10-2024 07:36 PM
AAP: We feed squirrels 🐿
Me too!
TLDR: Too Long Didn't Read- It's a courtesy summary of a longer explanation.
07-10-2024 07:39 PM
It's also a message that Reddit uses when your connection is unstable.
In SW, the best practice is to use error messages that are very specific and clear. Oh well, at least I didn't write them.
07-10-2024 11:16 PM
@LTT1 wrote:
would it fix the situation on using your laptop to order if you started a new account from your laptop?
Never thought of that. Not sure if i will try it.
Thanks for the suggestion, though.
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