When You Get the "Something Must Be Wrong. Call CS" Message

Squirrels Are Trash · ‎09-11-2022

Over the time I have been active here, I've seen forum users post that they could not log in to the website and were directed to call customer service.

It happened to me this morning. I was on my laptop using the Chrome browser.

Here's how I was able to rectify it.

The last time I was able to log in was from my iPad using Chrome. When I checked, I was already logged in from my iPad, so I signed out (from the iPad) and could log in from my laptop.

TLDR: If you can't log in, see if you are still logged in from another device, like a phone or tablet. Then, either login or use that device since you are already logged in. QVC's website SHOULD drop the license (sign you out) when you are no longer online or after a predetermined period, but it looks like it doesn't always.

azgal · ‎03-09-2010

Thank you! That solved my problem. I was signed in on my phone. I usually don't check the box that says keep me signed in so I don't know how that happened.

I have not been able to place an order through my laptop in about a year. I have tried 3 different browsers with the same problem. I contacted QVC social team without any solution. The only way I can place an online order is on my phone. Isn't that weird? I use chrome on my phone. Wish I could fix that.

“We should be too big to take offense and too noble to give it.” Abraham Lincoln

LTT1 · ‎03-09-2010

@azgal

@Squirrels Are Trash

would it fix the situation on using your laptop to order if you started a new account from your laptop?

~Have a Kind Heart, Fierce Mind, Brave Spirit~

mrshckynut · ‎06-19-2011

"TLDR"?

AAP: We feed squirrels 🐿

mrshckynut

Roni18 · ‎08-22-2013

@Squirrels Are Trash I also sometimes get this message when my Internet connection is going in and out. (Sadly happens to me a lot.).

Squirrels Are Trash · ‎09-11-2022

@mrshckynut

AAP: We feed squirrels 🐿

Me too!

TLDR: Too Long Didn't Read- It's a courtesy summary of a longer explanation.

Squirrels Are Trash · ‎09-11-2022

@Roni18

It's also a message that Reddit uses when your connection is unstable.

In SW, the best practice is to use error messages that are very specific and clear. Oh well, at least I didn't write them.

azgal · ‎03-09-2010

@LTT1 wrote:
@azgal
@Squirrels Are Trash

would it fix the situation on using your laptop to order if you started a new account from your laptop?

Never thought of that. Not sure if i will try it.
Thanks for the suggestion, though.

“We should be too big to take offense and too noble to give it.” Abraham Lincoln