Re: What would you do

bonnielu · ‎03-11-2010

I would have done exactly what you did. In these times I do think Panera should have a better way to dispense food orders. I noticed in all the Paneras in our area and beyond the bags are left out on a shelf with names of who they belong to. People call in and the order is awaiting them. Seems it creates problems. Everything should be behind the counter. Some of us would never know who else touched it.

I would call management and find out the policy and express my concerns.

Tinkrbl44 · ‎08-23-2010

@skatting44

Two things come to mind .... do you know the store manager there? Call the store and speak to him/her and report the incident. However, that only helps one location.

Better yet, go to the Panera website and go to Contact Us and report the incident.

It's very possible this should be escalated to management ... and they may want to re-think their Covid protocols in ALL their stores.

It was definitely strange .... and I hope you take the time to report it.

Annabellethecat66 · ‎03-12-2010

I’ve complained often about the man that works for Panera standing in front of the counter breathing on my food. I did this even before Covid!

I also contacted corporate and never heard back.

The manager where I go suggested I get the food ‘to go’. That’s what I do now, so does my friend even though we eat inside.

I cannot for the life of me understand why some people are rude and think the world revolves around them!

I think the OP handled it right. I’m a person that says something. I’d want someone looking out for me and my food.

It is because people are so timid and don’t want to get involved that people like this woman get away with things like that.

I’ve said things before. I mentioned here about the woman who parked in the wheelchair parking space when there were other spaces right in the front!

I’m fully aware that people are nuts today and might pull out a knife or gun. I don’t know where it would be hidden ( in her underwear).

I refuse to let these idiots run the world. Ignoring them lets them get away with it.

The least ads that could be done would be to go to the manager and tell him what happened. That way it’s in his wheel house to tell the people who prepare the food to make another meal.

happycat · ‎09-18-2010

It concerns me that a worker didn't notice this woman rifling thru this food that was bagged up and waiting.

You handled it correctly, no way I'd have taken that food, even pre covid.

jannabelle1 · ‎09-12-2010

I've never been a fan of this restaurant, even though it originated in my home town. They need to make some changes on how they handle orders that are ready to be picked up, but then a lot of fast food places need to do that as well. Bags or trays of food shouldn't be left to the honor system for pick up.

skatting44 · ‎07-26-2019

@Tinkrbl44 wrote:
@skatting44

Two things come to mind .... do you know the store manager there? Call the store and speak to him/her and report the incident. However, that only helps one location.

Better yet, go to the Panera website and go to Contact Us and report the incident.

It's very possible this should be escalated to management ... and they may want to re-think their Covid protocols in ALL their stores.

It was definitely strange .... and I hope you take the time to report it.

Yes, I sent an email to the corporate office and plan to contact them by phone .

This does it for me . If I ever go to Panera again , I am gong to stand there in front of the counter to make sure my food is not picked over by another customer .

KarenQVC · ‎05-13-2010

All bags of food should be sealed--well sealed.

Twins Mom · ‎04-03-2016

I have always enjoyed Panera but have never liked it when people walk up and up close and personal look at food orders. The pandemic has further shown flaw in this food disbursement procedure. in addition as people wait in line for food they remove their masks as they drink their beverage. I guess curbside ideal. I like their food.

Isobel Archer · ‎04-04-2015

I wonder if she was homeless or hungry - and possibly mentally ill.

I would have accepted the new order and let it go.

Actually, the kind thing to do (and I'm not saying I would have done it either) would have been to follow her out and ask if she'd let me buy her lunch.