Community Chat

[Laura14]

@JBKO I am  also in customer service and my soul is about gone too after 14 years.  What many people don't realize is that we have control over very little but are placed on the front lines to help do what we can when someone has an issue. In other words, we are the ones who become the whipping posts when managers don't have the guts to do the right thing by the customers they are suppose to be serving nor are they willing to include us in the decisions or at least hear our input.  

I find it puzzling that we talk to the customers all day long and know their desires and expectations better than anyone in the company yet we are a burden to listen to or most of the time even to acknowledge.  

After reading some of the posts, for those of you who call or email in to CS,  it should go without saying that we are humans just like you.  Most of us truly do want to help where we can. Please understand that we don't run the place, what we do for you we must do for everyone so yes we have to have rules or the business doesn't survive, and we are just as demanding with respect  towards us as you are at getting what you need.  People who behave as adults are the ones we will always go to bat for when and where we can. I find those people to be the majority, thank goodness.  Behaving badly or rudely will get you nowhere and compound your issue that we probably could have solved in less time than it takes for you to get nuts or demand a manager who usually knows less than we do. CS people are the ones who know the tricks to getting you what you want so be nice, let us help you, and then we can both get on with our day.

[Mothertrucker]

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@occasionalrain wrote:

Not liking people has no relation to doing one's job well. An actor doesn't have to like their character to play the part convincingly. 

Most people I know believe I do like them. What possible reason would there be to make them aware that I don't? 

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Do you really belive that? I bet even most posters here, who don't even know you personally, feel that you don't like many people, just based on your intercourse  here... I think people are VERY savvy, especailly in person, as to how others feel about them.. it transcends any type of "acting" ability one might have...

[qualitygal]

@Laura14 That was well said and so true!!!

[LTT1]

@JBKO  Keep looking, keep looking, keep looking... take measures to deal with your internal stress, because the people who are being irritable with you cannot be changed.  It may not help to know that they are complaining to you not because of anything that you did/or did not do, or about how you are.  They need SOMEBODY to complain to, and "tag" you're it.

I'd love to hear when you find another job so you can get out of that situation!  Best of luck to you!

[occasionalrain]

You could not be more wrong. Here, because it's anonymous, I post what I think. Out there, I play whatever part works. I'm invited, people find me charming and say so, I get promoted, I get favors...

I don't like whiners, I don't like blamers. Do the job, do it right, or move on. If what you are doing isn't working, change what you're doing. Solve the problem, make a plan, but don't whine that it's so unfair, so wrong. Others do it well, others find customer rants amusing, I did.

[Venezia]

Oh, moderators, please bring the "ignore" button back! 

[Moonchilde]

Oh, the modesty!

[SerenitySilk]

DiscountDiva, I wish you all the best.May you find peace in all your endeavors in your journey. 

[Venezia]

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@Moonchilde wrote:

Oh, the modesty!

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LOL!!!  Nailed it, @Moonchilde! 

(Shrieking with laughter would be more like it, but I'm not good at finding those wonderful emoticons.)

[LTT1]

I haven't read all of the posts. Sometimes the hardest thing is to take a step backward to survey the stressors "from a distance."

i never really was able to achieve as much subjectivity as I would have liked, but pointers in this would have really helped me at the time.

Those in power above me I let have too much power over me...