Community Chat

[tends2dogs]

I received an order recently......a rather large one.  Two items were dog chew toys made by KONG.  While there was nothing in the description about where they were made, I looked up the KONG company.  It seems they are an international company that began small in the U.S.  I could not find where they made their stuff, so I took a chance and ordered.  Well, when they came, the packaging said MADE IN CHINA.  I called CS at Vitacost, told them about this and asked if I could return these unused item.  The agent said "toss them and I will credit your card."  She also said, "please don't donate to a rescue.  Those poor creatures have enough bad going for them, they don't need a toxic toy." 

I have never had anything but good experiences with this company.  Way to go Vitacost!

[Bibione]

I love Vitacost too.

[SeaMaiden]

Ditto about VitaCost!  I spend close To a thousand dollars a month between vitamins, supplements and grocery an beauty. Can not beat their prices, coupons and fast delivery! 

[sandraskates]

Haven't bought anything at Vitacost yet but that is outstanding customer service from Vitacost and I'll have to take a look at some of their pet offerings now that you mentioned that they sell them. I always think that if a product is not stated that it's made in the US then it's made elsewhere - although not always China.

I hope you don't mind a side comment on Kong products. Their cardboard cat scratchers all said Made in the USA a few years ago. Then i picked one up and suddently that had changed to Made in China. Was at a pet store last week and the batch of Kong scratchers were back to USA made (unless they are older stock but they didn't look it).