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11-01-2019 11:39 PM
11-02-2019 12:31 AM - edited 11-02-2019 12:35 AM
@Puppy Lips - I just went onto my phone to check for you and I'm not having any problem seeing my orders. I thought at first I might, but realized it defaults to "All Orders" and I just had to scroll down the screen and they were already there. I don't know how big your phone is (mine is the LG Fiesta 2), so they might not show in the first part of the screen and you'd think nothing is happening, when you select "All orders". But just try scrolling down.
Other than that, I don't know what to suggest. They've certainly changed the layout and I'm not sure I like the new presentation, but it's something we'll have to live with, I guess.
I've only just seen on another thread how to hide canceled orders: you have to tick the box in the upper right corner on the first screen (instead of how you used to do it on the A/D page). Then it hides all canceled orders.
11-02-2019 06:28 AM
11-02-2019 07:19 AM
I can see mine just fine. Did you try rebooting your phone?
11-02-2019 08:10 AM
11-02-2019 08:41 AM
11-02-2019 09:51 AM
@Puppy Lips wrote:
Is anyone else having trouble seeing your orders on your phone? I go to order status and it looks different now. But I select “all orders” and then nothing happens. It does not go anywhere. Am I missing something or is this another QVC IT screw up?
I haven’t checked today but, on the app, none were listed yesterday. I just opened the browser on my phone and went to the website to see them. The problem is the app.
11-02-2019 11:33 AM
@Puppy Lips- Having read through the other replies, I realized that I don't use the app on my phone. I just launch my browser and log into QVC the usual way, by entering the address.
Clearly, there is something wrong with their app. (No surprise there!) I hope it gets sorted out for you and others.
11-02-2019 11:40 AM
I have the same problem. This is how I solved the problem: I signed out & signed in again. Then went to order status & clicked on the heading. It took me 2 or 3 times of doing this but I eventually saw my order status by scolling down, then up, then down.
The app certainly is not user friendly.
11-02-2019 06:14 PM
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