Community Chat

[Havarti]

I have spent the last 2 hours trying to order several hundred dollars of stuff from HSN to no avail.  I tried to order online and the order showed the right ship to...until they sent me the confirmation by email and there was a different ship to address in the order.  I tried calling CS and it is a 2 hour wait.  They will call back, but my phone automatically blocks calls from 800 numbers (to avoid some of those telemarketing calls).  I cancelled the order online and re-entered it and it happened AGAIN.  I used "chat" but all they could do is cancel the order - the could not change to the correct address (my default ship to & my billing address).  I tried calling CS and a recording told me I had 2 accounts with HSN (I should not have 2 accounts) and I would have to talk with a CS person....in approximately 2 hours.  What a mess this whole place is since QVC took over.  This on top of my main credit card having bogus charges (not from HSN or QVC) today causing cancellation of that card & waiting for a new one.  That is a lot of hassle in one day (not all QVC/HSN's fault).  Thanks again for letting me vent.  Tomorrow is a new day.

[Love my grandkids]

@Havarti QVC did NOT "take over" HSN. They are owned by the same company. Just so you know.

[Kachina624]

@Havarti. Moral of the story:  Don't wait until the last minute. 

[SandySparkles]

I am sorry you are having such a tough time, but hope you feel better after getting it off your chest. Sometimes we just need someone to "talk" to. 😊

~~~All we need is LOVE💖

[Havarti]

@Love my grandkids 

Thank you for your wisdom, but I DO know.  Same people at the top when they own both companies.  Hope that makes it clearer for you now.

[Havarti]

@Kachina624 

There you go making snarky assumptions again.  This was not holiday shopping - they were items for myself that were either newly available or at a special price.  Read my footnote...it applies.  That's all...I am done responding to you.

[Havarti]

@SandySparkles 

Yes, I do feel better.  Thank you for understanding that I was not seeking harassment...just a place to express my frustration.  I appreciate that you were there!

[SandySparkles]

@Havarti 

You're so welcome.😊

~~~All we need is LOVE💖

[JaneMarple]

It's Christmas time! Every retail site in the world is swamped with orders ans issues, please be patient.

[lovesrecess]

I know how frustrating and maddening it can be to try and deal with problems like this on the phone! I hope tomorrow you can have a fresh start and get all issues resolved the way you want.