Two hour wait for CS at HSN - Page 2

Havarti · ‎03-08-2014

I am happy to report that I finally got through to CS and the nicest lady helped me in many ways to get things sorted out and resolved. She also took my order and now all is well. To the kind people who listened and understood - thank you. To the others...I have nothing.

Snarky responders need not reply. Move along and share your views elsewhere.

Kachina624 · ‎03-10-2010

@Havarti wrote:
@Kachina624

There you go making snarky assumptions again. This was not holiday shopping - they were items for myself that were either newly available or at a special price. Read my footnote...it applies. That's all...I am done responding to you.

@Havarti. If you're so thin-skinned, perhaps you need to find a past time other than posting on public bulletin boards. I'm so hurt that you're so offended by my obvious comment.

New Mexico☀️Land Of Enchantment

K9buddy · ‎03-09-2010

@Kachina624 wrote:

@Kachina624

If you're so thin-skinned, perhaps you need to find a past time other than posting on public bulletin boards. I'm so hurt that you're so offended by my obvious comment.

Sounds like maybe you're the thin-skinned one. Just saying....

KingstonsMom · ‎03-09-2010

@Havarti

So glad you were able to get those issues resolved!

Dealing with all of that in one day would've had me pretty ticked off too!

You never know how strong you are until being strong is the only choice you have.

Johnnyeager · ‎09-05-2014

Just incidentally, QVC does indeed own HSN lock, stock and barrel. Per an SEC filing:

On December 31, 2018, Qurate Retail transferred its100% ownership interest in HSN to QVC, Inc. through a transaction among entities under common control. References throughout this quarterly report to “QVC” refer to QVC, Inc., which includes HSN, QVC US and QVC International.

chrystaltree · ‎05-10-2010

Stuff happens. This is why I do not wait until the last minute to make purchases like that. And I would call 12/7, the last minute. We send presents to my husband's family in ME. I do it right after Thanksgiving. In my mind, I'm always thinking "in case something bad happens"; I will have time to get it resolved. This is the worst time for CS calls for all retailers, that shouldn't surprise you. I do hope you get things resolved.

stevieb · ‎03-10-2010

@chrystaltree wrote:
Stuff happens. This is why I do not wait until the last minute to make purchases like that. And I would call 12/7, the last minute. We send presents to my husband's family in ME. I do it right after Thanksgiving. In my mind, I'm always thinking "in case something bad happens"; I will have time to get it resolved. This is the worst time for CS calls for all retailers, that shouldn't surprise you. I do hope you get things resolved.

Did you read her posts? These weren't last minute Christmas presents. She was trying to place a regular order and there were account and address problems. She was trying to reach someone to clarify and learned there was a two hour wait time to speak to a representative.

In my pantry with my cupcakes...

Allegheny · ‎03-19-2010

@Havarti I am happy to hear you have gotten this issue resolved. If they told me I had two accounts and different addresses when I shouldn't, my blood pressure would have gone up for sure. I would be very concerned about getting that resolved.