Community Chat

[Mom2Dogs]

@Duckncover   I understand your frustration, but just know that you would not have had to pay to return the items.  If you need further assistance the QVC social team that monitors these boards are great.  

[Kachina624]

@Duckncover   You may not like QVC's policies and procedures but, to be fair, the customer service you received was fine.

[JeanLouiseFinch]

I think you're overreacting.  It would have been no problem to return the extra set and note that you didn't order it.  You would not have been charged to do that and would have received a full refund.  Using the Easy Returns system is very efficient and refunds/exchanges are pretty quick.

Also, many items aren't always in an actual qvc warehouse, they may ship from the vendor's warehouse.  If that's the case, The QVC rep is correct. Those ordered cannot be canceled once placed and they go into process.  

[chrystaltree]

Customer service was fine, you are angry because the cs rep could not do what you requested.  They do some issues with their ordering system.

[Imaoldhippie]

While frustrating for sure, thats quite a lot of drama for an error.

[KACEE1115]

@JeanLouiseFinch Returning a package can be a hardship. Just saying, not easy for everyone.

[tiny 2]

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@Duckncover wrote:

I have not ordered in a long time from QVC and now I remember why! I am so mad at myself for ordering a set of the Cello turntables that was the TSV yesterday. I ordered last night, and checked on the status this morning. I saw two different orders for the same thing. I did NOT order two sets of these. Called CS immediately and told her of their error....she said sorry but in process means nothing can be changed. Ever. It isn't due to arrive til June 4 so it hasn't shipped. I told her " in process" comes up the second you hit "submit order".  She told me to check tomorrow and see if the warehouse was able to cancel one of the orders. I told her to just cancel both. She said she would cancel them both, no problem. Why should the onus be on me to return two boxes at my expense when I have already paid for shipping on both now? Horrible customer service. The worst I have ever had with QVC.  I know she could have canceled that order that was their error with the click of a button. They have lost me as a customer permanently. Am betting when I check tomorrow they would have " not been able to cancel either order"and will "apologize for any inconvenience." I feel like I have been taken. 

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@DuckncoverYou have!!!  Anytime a company sends you an item that you did not order, you do not have to pay for it and you do not have to return it. In other words if you order a diamonique and they send you a diamond the diamond is yours. This is the law. The FTC has rules for online shopping and there are rights for both the customer and the business. Also all of this hogwash about they have no control over delivery once an item is shipped is not correct. They have 100 % responsibility to get the item to you from the time they charge you until the item is in your hands. 

 This is from the FTC and there is more for you to read at the website regarding the point that some situations should be reported.

It may make it easier if you know what to expect and what your rights are.

I did not get all the details about receiving products that you did not order. You may keep them, you do not have to return them and the company cannot force you to pay for the item. It is a gift. This is stated on the website. This is the law.

From the FTC website

You don’t have to wait forever for things you order to arrive. And, you can dispute charges for things that didn’t arrive or that you didn’t accept. As for products that show up that you never ordered, you don’t have to pay for them. Federal laws protect you.

• Your Rights When You Shop By Mail, Online, or By Phone
• Disputing Credit and Debit Card Charges
• Your Rights When You Get Unordered Merchandise
• Shopping Tips
• Report Problems

Your Rights When You Shop By Mail, Online, or By Phone

The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. It says:

• Sellers have to ship your order within the time they (or their ads) say — that goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order.
• If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund.
• If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

The chart below details how the Rule works. But first things first: Contact the seller. Most businesses will work with you to resolve the problem and keep you as a customer.

[cjm61]

@KACEE1115 I think if returning an online purchase is truly a "hardship" I don't think a person should be ordering anything online. 

[Duckncover]

Thank you for being respectful of my situation.
Am surprised and saddened at the hostility.
I guess I didn't do a good job of explaining what happened, but I have seen many far less significant problems with CS get everyone's ire up, with ranting and raving that goes on for days. Lesson learned-never, ever criticize QVC customer service, even though others do. As I mentioned before, it was the first bad experience ever with Q CS. I have actually raved about how great they have been in the past, but guess not accepting an error on their part is a no-no in here.