Community Chat

[chickenbutt]

I had them for cell service when they took over Sprint.  Sprint was just fine, although they went through some glitches when they took over Nextel.  But I stuck around because they worked it out and I'm pretty loyal - as long as I'm getting what I'm paying for.

Then TM took over Sprinta and it went to h e l l in a handbasket very quickly.  It was horrible.  Service and cov were suddenly horrible.   

After a while of realizing it was going to stay that way I started thinking about moving.  Then I got that letter that my, fairly new, smartphone would stop working at the end of last year.

That was all I needed to move on.  A few months before that was going to happen  I went to Spectrum, got a new phone, and new service.  Now, I pay less than half as much (which also includes pmt for the new phone!) and have great service.  The guy at Spectrum transferred everything from my old phone.  It was the first time for me with that and it was flawless.  Everything, including settings, files, calendar stuff, phone contact stuff - EVERYTHING - was moved to the new phone.   

I keep my photos on an SD card so we were able to just pull that out of old phone and he put it in the new phone for me.  I like doing that so that I keep more space on the phone, and they are all in one place.  The SD cards these days have a HUGE amount of storage so I'd have to live another 100 years to fill that bad boy up! 

My bill, including pmt for the phone, is $26 a month.   I could not be more pleased.   TMobile got the finger from me and I have not looked back.  I would not recommend them to anybody.

[PickyPicky3]

@chickenbutt   Two decent companies merged and created Frankenstein's monster.

[pdlinda]

@missmouse12   Same here.  I've been a customer for over 20 yrs and have been very satisfied with their CS and rates.

[chickenbutt]

I think one of the numerous things that hacked me off, after TM took over Sprint was about the Hulu situation.

You got free Hulu (the one w/ads, but they weren't that intrusive at all) and I had signed up for it at some point.

One day I went to access Hulu through my Tivo and it wouldn't let me in.  I needed to sign up and pay.    

I called TM to see how we could fix this.  For the amt I was paying, I didn't think it was out of line to have the streamer for "free".   The guy I talked to said that it went away because I changed my service.

I told him that I didn't change my service at all, which was true.  He said, yeah, you did.  I said, no truly I have no reason to lie about something as minimum as getting a $6.99 service included in my service.  The service I had, first through Sprint and then TM, was the same for - well, ever since Sprint took over Nextel with whom I'd been for quite a while and that was quite a few years prior.

He then told me that I was a liar and if I wanted Hulu I could sign up with them but it would cost me the full price.   He called me a liar!   I wasn't rude or anything because that's not how I roll when I call a company.  I know that if I'm having any given issue that's never the fault of whoever happens to pick up my call.  So I'm polite.

I did end up signing up for Hulu, but not through TM.    

It was just one more mark against them for me.

[qbetzforreal]

We had AT&T for phone service, I went with TMobile and he went with Spectrum.  I've had no problems with TMobile and he complains daily about Spectrum.

[Solar Is My Name]

@PickyPicky3 thank you.

[cjm61]

T-Mobile rating for me a 2.

I could not get service in my home. A service person came out and said he had no problem but was not able to show me he had service using T-Mobile. Not one of my guests in my home using T-Mobile could get service, and we are not in a remote area.  I called them again and said we still could not get service and they promised they would put a cell site within range. Never happened and I discontinued using T-Mobile. Can't answer as to their WiFi. 

[chrystaltree]

I've had T Mobile for our cell phones for over 10 years.  I pay the bill.....the cell phones work.....never had a single problem.   

[sometimesQVCaddict]

I've had it a few years now, but have a business account and have a number to call if I ever have issues where I get a live person in the US to talk to. I think I've called them once all this time! No issues all these years means I'm a very happy customer!

I used to have Verizon, and literally they were the absolute WORST! I could write a novel on all my past issues with them.

[chiclet]

I wonder if there is a company that no one has had an issue with.  I had an awful issue with AT & T but others think they are great.  I have had Verizen and no issues.  

You just never know until you have a company and they mess up and you cannot get it straightened out.  Sometimes I call about a problem with my TV and get someone who does not know how to fix it but keeps having me do stuff on my end.  I usually just say I don't have time for this right now.  I call back and get a different person and different result.