Community Chat

[PilatesLover]

If you've switched, how did you do it?  

I ask because we have unlocked phones and I would need the CC SIM card installed.  I can't do it myself, I need help with it.  The rep I spoke with at CC told me to just take our phones to Walmart.

Our phones are not E SIM compatable (can't be changed online, must be physically done).  So we can't have it switched remotely.

Well, at Walmart the rep refused to help me.  He said he can't swap SIM cards and that he only sells CC to customers who buy new phones.  I also read online opinions that CC customer service has gotten really bad - but I want to take advantage of the savings.

Frustrating!  Interesting in hearing any feedback. Thanks!

[Toot1920]

@PilatesLover, I'm not sure if this will be helpful but we moved to Consumer Cellular about a year ago. We purchased new unlocked iphones from Apple and then called CC to start up. Our phones did use an e-sim so that could be done online. We just upgraded our phones (again unlocked iPhone from Apple). It wasn't a problem to do the online start up. I don't really know much about physical sim cards. I'm assuming that they're no physical Consumer Cellular locations. Maybe, you can talk to the electronic manager at Walmart, 🤷‍♀️. The only other way would be to get a new phone with a possibility of trading your old one. Good luck!

[Etoile308]

I think the age of your phone can make a difference.

I would do a search on their website about switching and find the phone number or chat to talk to someone. They may need to send you a new SIM card. I would think because of their target demographics they have easy to understand instructions.

[kaydee50]

I had Consumer Cellular for about a year.  Without checking with me first, they switched me to a different plan.  Immediately cancelled.

I now have a Tracfone which I got from HSN for $40, 1200 minutes.  For the few times I use a cellphone, it works for me!

[Kachina624]

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@kaydee50 wrote:

I had Consumer Cellular for about a year.  Without checking with me first, they switched me to a different plan.  Immediately cancelled.

I now have a Tracfone which I got from HSN for $40, 1200 minutes.  For the few times I use a cellphone, it works for me!

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@kaydee50.  They clearly state in their advertising, if your calling pattern indicates you'd save money by switching to another plan, they do it automatically, then you can switch back to the original.

[LindaSal]

@PilatesLover Do you have a Consumer Cellular store anywhere around you?   If not there are you tube videos that can show you step by step how to open your phone and insert the new sim card.   Maybe try to call again if these are not options or go to Target or back to Walmart and get a different person to possibly help you.  Best of luck..........we have CC and have been very  happy with it.

[Tori3569]

Quick google search provides this info.  Seems pretty straightforward.  

[drizzellla]

We have had Consumer Cellular for many years. It cost about half of what Verizon charged. And we have alot less dropped calls.

We did the transfer at a local Sears store (that was how long ago it was). Now we go to a Target store. And there is a woman in the electronics department that handles all Consumer Cellular questions or issues. She does everything.

Whenever we get a new phone, she loads all the information from our old phones etc. and answers all our questions and concerns.

Last week I also called Consumer Cellular about a password for my voicemail. I had no idea what my password was. She handled it all. I now have a password that I remember. She was wonderful. She talked me through it and I regret that I didn't call years ago.

Do you have a local Target store, that has a Consumer Cellular desk?

[ahoymate]

They make it a PAIN IN THE A__ on purpose. So you won't switch. 

[tried it all]

I have had consumer cellular for years. Love it. The apple store put my sim card into my phone for me, charged me nothing. I did tip him. He was very nice about it. In Montana my ex-husband just went into the electronics department of Walmart found a young person and they put the sim card in his phone for a tip. No problem at all. Customer service has been wonderful for me.  If neither of those work for you, you could go into a computer repair store and they will do it for you.