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02-22-2022 11:00 AM
I had the strangest situation today when checking on an order status.
I ordered two of the same item. One item showed a delivey date but the second item said "Constact CS" so I did. It turned out that they didn't have my address and needed the security code on my credit card. What???
I've been buying from QVC since 1986 and have never moved in over 60 years so this is very strange. I hope there are no issues with security as it seems odd that they do, in fact, have my correct info but suddenly they don't. Fingers crossed that all is well. Just had to vent a little.
02-22-2022 11:12 AM
I had a similar situation today with an order placed last week. I received an email saying my credit card needed to be updated before the order could ship. The order had been placed with the same up to date credit card I've used on many orders including one that was made after this one and went through with no issues. I followed the instructions provided and now my order is "in process." But it was strange.
02-22-2022 11:32 AM
Periodically, it seems all my on-line credit cards with every account ask for that security code. It's always annoying to have to get up and go get my bag when placing an online order. I think their computers are programmed to ask for that information after a set number of transactions.
02-22-2022 01:43 PM
02-22-2022 06:11 PM - edited 02-22-2022 06:12 PM
@Kachina624 wrote:Periodically, it seems all my on-line credit cards with every account ask for that security code. It's always annoying to have to get up and go get my bag when placing an online order. I think their computers are programmed to ask for that information after a set number of transactions.
02-22-2022 06:13 PM
@Melzie wrote:I had the strangest situation today when checking on an order status.
I ordered two of the same item. One item showed a delivey date but the second item said "Constact CS" so I did. It turned out that they didn't have my address and needed the security code on my credit card. What???
I've been buying from QVC since 1986 and have never moved in over 60 years so this is very strange. I hope there are no issues with security as it seems odd that they do, in fact, have my correct info but suddenly they don't. Fingers crossed that all is well. Just had to vent a little.
UPDATE: I checked my order status mid-morning and all looked normal with a shipping date, etc. This evening I checked again and it said "contact CS" yet again. Huh? I called again and explained everything to the CS person and she said it has to be something wrong within their system because all of my info is correct and that she would send a message to the shipping department to see if they can resolve it. We'll see what things look like in the morning or if the saga will continue. Not that I wish this delimma on anyone else but I am relieved to see that some others here are experiencing similar oddities and it's not just me.
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