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‎11-12-2014 10:24 PM
My Sweet Potato encrusted Salmon was shipped two days ago and still waiting for it to be delivered at 5:30 Pm tonight. Said out for delivery on UPS This morning. I do not live in the country. If it is not frozen when it arrives, I will call the Q for a refund. You do not re freeze fish or eat unfrozen fish on a two day delivery.
I do not know on items like this, why they do not send it rush delivery.
‎11-12-2014 10:28 PM
Uh oh. That's a long travel time for frozen items. I hope it's ok.![]()
‎11-12-2014 10:42 PM
Does UPS have special refrigerated trucks??? It seems fish especially should be shipped overnight.
Hope it works out for you.
‎11-12-2014 11:40 PM
What I find totally weird is that my orders usually take two days to get here when shipped by UPS. But the last two have only taken one day, one order about a month ago and one this week. My order of electronics items were shipped yesterday and arrived this evening. But an order of fish takes more than two days? That just seems so turned around to me. 
‎11-13-2014 08:24 AM
‎11-13-2014 08:50 AM
It got to the point (when I ordered food) where I would go to UPS and pick up my things. I must be the last one on their route., because many of my things get here after 7:30 p.m.
Items are put on the truck about 12 hours earlier. UPS is not too far from where I live and I would much rather go and get the item. Especially the hams.
‎11-13-2014 01:30 PM
‎11-13-2014 01:35 PM
When things are shipped frozen they are usually in special containers and packed in dry ice to keep them frozen.
I had a complaint about something from Schwans once and they shipped me a replacement - when it got there a few days later via USPS it was frozen solid, packed in dry ice.
‎11-13-2014 02:15 PM
When they ship perishable food they ship it by 2day air. It should have enough dry ice inside the styro container to keep it for more than two days.
I just received something that traveled across the country (2day air) and there was still a good amount of dry ice in the container, and the product was 100% frozen.
Hopefully what you received was still frozen.
‎11-13-2014 04:47 PM
That's inexcusable.
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